Looking for a job

Kristen Everett

@kristeneverett

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Empathetic and results-driven Chat Support Customer Service Professional

United States

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What I'm looking for

Seeking a dynamic team to join and contribute my skills and experience to enhance the customer experience.

As a seasoned customer service professional with over 5 years of experience, I have consistently delivered exceptional online support to customers. My strong team player mentality and positive attitude have earned me a proven track record of achieving 95%+ customer satisfaction through quick and effective issue resolution, clear communication, and detailed product knowledge.

I am passionate about continuous improvement and committed to enhancing the customer experience in fast-paced environments. With a strong background in technical skills, including TurboTax, Zendesk, Salesforce, and Live Chat, I am confident in my ability to provide top-notch support to customers.

In addition to my technical skills, I possess excellent communication skills, with a typing speed of 37 WPM, and am proficient in a range of productivity tools, including Microsoft Office, OmniInteractions Suite, Google Workspace, and Slack.

Experience

Work history, roles, and key accomplishments

Chat Support Agent

Intuit

Jan 2023 - Jun 2024 (1 year 5 months)

Worked as a team player to resolve customer issues, building rapport and solving issues with precision, and consistently exceeding performance metrics.

Communication Skills Problem Solving Customer Relationship Management Customer Experience

Customer Service Teams Specialist

Roadside Assistance

Nov 2021 - Jan 2023 (1 year 2 months)

Worked as a team player to resolve customer issues, building rapport and solving issues with precision, and consistently exceeding performance metrics.

Microsoft Office Google Workspace Slack