Aneisha Ellis
@aneishaellis
Customer Service Specialist focused on high-volume support, team coaching, CRM-driven accuracy, and compliance to boost customer satisfaction.
United StatesWhat I'm looking for
I’m a customer service professional with 11+ years specializing in high-volume call centers and scheduling, delivering courteous, timely, solution-focused support that strengthens customer experiences. I’ve used CRM and payment systems to provide accurate account information, manage service fulfillment options, and spot recurring issues that drive process improvements.
I also bring hands-on operational expertise from retail roles where I trained and supervised teams, maintained compliance, and protected accuracy through audits and reconciliation. From cash-handling controls and fraud-prevention procedures to inventory and invoice audits, I consistently support SLAs, streamline operations, and maintain dependable support across in-person and remote environments.
Experience
Work history, roles, and key accomplishments
Delivered timely, solution-focused support for shareholder and account inquiries using CRM and payment systems to provide accurate account information. Reviewed operational updates to maintain compliance, identified recurring issue trends for leadership, and met service level expectations during peak volume.
Front End Academy Trainer
Walmart
Aug 2023 - Jun 2025 (1 year 10 months)
Supervised and trained 21 front-end associates, setting performance expectations and coaching customer service best practices. Conducted daily financial audits and cash reconciliations to ensure zero-variance accuracy, enforced fraud-prevention procedures, and served as acting lead during management absences.
Merchandise Reconciliation Associate
Walmart
Aug 2023 - Jun 2025 (1 year 10 months)
Performed merchandise and invoice audits to identify discrepancies and improve inventory accuracy while maintaining compliance documentation. Managed vendor receiving against purchase orders and invoices, executed returns and claims processing, and supported asset protection and loss-prevention procedures.
Provided customer service and help desk support while guiding customers to resolve questions and improve satisfaction. Trained new associates on hospitality standards, supported merchandising and replenishment, and used RFID inventory counting to maintain store accuracy.
Education
Degrees, certifications, and relevant coursework
John Marshall High
High School Diploma, High School
2003 - 2007
Earned a High School Diploma at John Marshall High from 2003 to 2007.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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