Open to opportunities

Cara C

@carac

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Dedicated customer service professional with extensive hospitality experience.

United States

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What I'm looking for

I am seeking a role that values customer service excellence and offers growth opportunities.

I am a dedicated and customer-focused professional with several years of experience in hospitality, food service, and office administration. My journey has equipped me with strong communication skills and a solution-driven mindset, which I apply in every customer interaction. I thrive in fast-paced environments, having honed my abilities in restaurants, country clubs, and call centers.

In my recent role as a Remote Customer Support Specialist, I successfully handled customer service inquiries through various channels, ensuring high satisfaction rates. As a Team Manager, I led a team of over 10 customer service representatives, focusing on training, performance evaluations, and timely service delivery. My commitment to quality service and my ability to solve problems effectively make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Remote Customer Support Specialist

Home-Based Support Services

Jan 2023 - Dec 2025 (2 years 11 months)

Handled remote customer service via phone, email, and chat. Resolved issues, maintained CRM logs, and ensured a high satisfaction rate.

Customer Service CRM Email Support Chat Support Problem Solving

Office Secretary

Nursing Home

Jan 2021 - Dec 2022 (1 year 11 months)

Performed administrative duties, answered phones, assisted with patient records, and maintained filing systems.

Administrative Support Record keeping Administrative Assistant

Catering Assistant

Talbot Country Club

Jan 2021 - Dec 2022 (1 year 11 months)

Prepared and served food for weddings and events. Assisted with staging, service, and cleanup operations.

Event Services Catering Event Service Food Preparation Cleanup Operations

Team Manager

East Shore Customer Solutions

Jan 2020 - Dec 2022 (2 years 11 months)

Managed a team of 10+ customer service representatives. Trained new staff, resolved escalations, led performance evaluations, and ensured timely service delivery.

Team Management Customer Service Staff Training Conflict Resolution

Server / Room Service / Prep

Inn at Perry Cabin

Jan 2019 - Dec 2021 (2 years 11 months)

Provided full-service dining to guests, assisted with room service orders, and supported kitchen prep for events.

Full Service Dining Room Service Kitchen Preparation Guest Service Food And Beverage Service

Event Staff / Banquet Server

Miles River Yacht Club

Jan 2018 - Dec 2019 (1 year 11 months)

Assisted with banquet setup and breakdown. Served guests at weddings, formal events, and special occasions.

Guest Service Event Coordination Food Service

Dishwasher / Server / Prep Worker

Crepes by the Bay

Jan 2013 - Dec 2017 (4 years 11 months)

Supported kitchen operations, prepared food items, cleaned dishes, and provided friendly customer service.

Food Preparation Dishwashing Customer Service Food Safety

Education

Degrees, certifications, and relevant coursework

St. Michaels Sr. High School

High School Diploma, General Studies

Completed high school education, earning a diploma from St. Michaels Sr. High School. Developed foundational knowledge and skills across various subjects.

Chesapeake College

Courses, General and Childcare

Undertook general and childcare courses at Chesapeake College. Gained insights into various academic disciplines and specialized knowledge in childcare.