Open to opportunities

Melissa HarrisReed

@melissaharrisreed

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Customer service professional with healthcare and hospitality expertise.

United States

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What I'm looking for

I am looking for a role that values quality care, teamwork, and opportunities for growth.

I am a dedicated customer service professional with over a decade of experience in caregiving, healthcare, and restaurant management. My career has been marked by a commitment to improving client satisfaction and health outcomes, reflecting my passion for helping individuals live comfortably and independently.

Throughout my career, I have provided compassionate care to over 10 clients weekly, enhancing their quality of life through personalized support and engagement. I have collaborated with healthcare professionals to tailor care plans that meet my clients' evolving needs, achieving a remarkable 95% attainment rate. My experience in technical support has further honed my problem-solving skills, allowing me to effectively address client inquiries and technical issues.

I am now seeking to leverage my extensive background in customer service and healthcare to contribute to a dynamic team that values quality care and client satisfaction. I am passionate about fostering positive relationships and ensuring that every client receives the highest standard of service.

Experience

Work history, roles, and key accomplishments

Current

Home Health Aide (CNA)

Current

From The Heart Home Health Care LLC.

Mar 2018 - Present (7 years 3 months)

Provided compassionate care to over 10 clients weekly, enhancing their quality of life through personalized support and engagement. Collaborated with healthcare professionals and families to tailor care plans, achieving a 95% attainment rate.

Medical Terminology Housekeeping Patient Mobility Support Patient Lifting Techniques Emotional Support

Technical Support Agent

Convergys (Xfinity Home/Comcast)

Feb 2012 - Present (13 years 4 months)

Entered customer interaction details in sales systems to track requests, document problems, and record solutions offered. Troubleshot and resolved technical problems, diagnosing and fixing issues with computer hardware, software, and networks.

Customer Service Technical Support Call Center Operations Data Collection Problem Solving Sales Closing Microsoft Excel CRM

Assistant Manager

Domino's Pizza

Jun 2009 - Present (16 years)

Assisted in managing daily operations including supervising staff, ensuring customer satisfaction, and managing inventory. Trained new employees, coached and motivated existing staff, and ensured adherence to company standards.

Restaurant Operations Food Service Background Quality Control Inventory Management Staff Training Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Hazelwood East High School

High School Diploma, General Studies

Grade: 3.4

Activities and societies: Special Olympics, Community Service, Missouri University College Coursework Credit Recipient, Creative Writing Recipient.

Completed high school coursework including AP Literature, AP Sociology, and AP Chemistry. Achieved a GPA of 3.4 and was nominated for Who's Who (Top 10%).