Open to opportunities

Dekwan Harris

@dekwanharris

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Dedicated professional skilled in customer service and technical support.

United States

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What I'm looking for

I am looking for a role that challenges me and allows for growth while utilizing my technical skills and customer service expertise.

I am a dedicated and adaptable professional with a strong background in customer service, food preparation, and technical support. My experience spans various roles where I have honed my skills in active listening, problem-solving, and multitasking in fast-paced environments. I am passionate about leveraging my technical skills and customer-centric approach to contribute to organizational growth.

In my recent role as an Independent Consultant with Liveops, I provided expert customer service for a diverse range of clients, addressing inquiries and troubleshooting issues to enhance the customer experience. My adaptability allowed me to meet various client needs effectively. Additionally, my experience in the food industry has equipped me with strong teamwork and operational skills, ensuring excellent guest experiences in high-pressure settings.

Experience

Work history, roles, and key accomplishments

Customer Experience Agent

AnywhereWorks

Jan 2025 - Jun 2025 (5 months)

Served as the first point of contact for customers, assisting them in resolving issues, answering questions, and ensuring a smooth and positive experience with the company’s products or services. This role focused on enhancing customer satisfaction and providing effective solutions.

Customer Experience Customer Support Communication Problem Solving Client Engagement Active Listening Service Delivery

Independent Consultant

Liveops

Nov 2022 - May 2024 (1 year 6 months)

Provided expert customer service for a range of clients, addressing inquiries, troubleshooting issues, and offering solutions to enhance customer experience. Adapted to various client needs, ensuring personalized and effective service across multiple platforms.

Customer Service Technical Troubleshooting Client Engagement Problem Solving Multitasking Active Listening Remote Work Communication

Busser/Dishwasher/Burger Cook

Cheddar's Scratch Kitchen

Mar 2016 - Jan 2018 (1 year 10 months)

Maintained a clean and organized dining environment, ensuring an excellent guest experience. Assisted kitchen staff by washing dishes, preparing burgers, and supporting food prep operations. Demonstrated teamwork, adaptability, and efficiency in a dynamic, fast-paced setting.

Dishwashing Burger Preparation Kitchen Support Teamwork Customer Experience Restaurant Operations

Education

Degrees, certifications, and relevant coursework

Denbigh High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.