Perrea Dixon

I am a dedicated customer service professional with over seven years of experience supporting customers across phone, chat, and in-person channels. I combine empathy, accuracy, and strong communication to resolve complex inquiries and maintain lasting client relationships.

My background spans technology, insurance, and hospitality, where I have leveraged tools like Salesforce CRM, SAP EDI, and AI chat platforms to improve processes and ensure data accuracy. I consistently meet performance goals while coordinating with cross-functional teams to deliver seamless service.

As a professional chef and hospitality leader, I progressed to Lead Line Cook, overseeing food preparation for large banquets and private events and leading teams under pressure to uphold quality standards. That hospitality experience strengthens my focus on creating memorable customer experiences and service excellence.

I am passionate about helping people, driving process improvements, and supporting onboarding and retention efforts. I bring reliability, adaptability, and a team-oriented mindset to roles that value clear communication and customer-centric problem solving.