Zacheria Lucas
@zacherialucas
Dedicated and detail-oriented professional with experience in customer service and operations.
What I'm looking for
I am a results-driven individual with a strong work ethic and a passion for delivering exceptional customer experiences. With a background in retail, food service, and technical support, I possess a unique blend of skills that enable me to thrive in fast-paced environments. My experience in managing multiple tasks, resolving conflicts, and maintaining high levels of customer satisfaction has prepared me for a challenging role that requires strong communication, problem-solving, and organizational skills.
Throughout my career, I have demonstrated my ability to work effectively in teams, take initiative, and adapt to new situations. My experience in the service industry has taught me the importance of attention to detail, time management, and providing personalized support to clients. I am excited to leverage my skills and experience to contribute to a dynamic organization that values customer satisfaction and employee growth.
In addition to my professional experience, I have also volunteered as a beta-tester for a gaming company, where I developed my analytical skills and provided feedback to improve the gaming experience. I am confident that my unique blend of skills, experience, and passion for customer service make me an ideal candidate for a role that requires strong communication, problem-solving, and organizational skills.
Experience
Work history, roles, and key accomplishments
Deli Clerk
Hills Market
Sep 2023 - Present (1 year 9 months)
Maintained and stocked the Deli and Produce Floor, sliced meats and cheeses, took catering orders, rotated products for freshness, assisted customers, and recorded temperature checks to ensure product safety.
Health/Life Insurance Agent
Bankers Life
Oct 2023 - Oct 2023 (0 months)
Contacted clients to address their insurance needs, maintained empathy during stressful situations, provided optimal plans, obtained necessary certifications, and kept clients informed about policy changes.
Crematory Operator
Schoedinger Pets Memorial and Cremation Services
Sep 2022 - May 2023 (8 months)
Prepared pets for cremation, obtained keepsakes for families, maintained a clean work environment, followed client requests, processed remains, and upheld health and safety procedures.
Butcher
Hills Market
May 2019 - Sep 2022 (3 years 4 months)
Stocked meat and seafood, learned to smoke and prepare various products, cut and ground meats, assisted customers, and maintained health standards.
Frozen Selector Associate
Mclanes
Dec 2020 - Mar 2021 (3 months)
Loaded pallets for distribution, ensured correct product selection, maintained a clean environment, and upheld high customer service levels.
Cap Team 2 Associate
Wal-Mart
Oct 2017 - Apr 2019 (1 year 6 months)
Unloaded trucks, stocked the sales floor, assisted customers, and maintained a clean back room while operating power lifting equipment.
Deli and Produce Clerk
Wal-Mart
Nov 2016 - Oct 2017 (11 months)
Maintained and stocked the Deli and Produce Floor, sliced meats and cheeses, took catering orders, rotated products, and ensured cleanliness.
Cook / Cashier / Assistant
Karen Marketplace
Jun 2016 - Dec 2016 (6 months)
Cooked and prepared food orders, rang up sales, maintained cleanliness, and assisted the store manager as needed.
Tier 2 Manager Level Technical Support
Xerox Apple
Aug 2015 - Mar 2016 (7 months)
Provided supervisor-level technical support for Apple products, handled escalations, resolved safety issues, and maintained high customer satisfaction ratings.
Intern / Beta-tester
Frogdice Inc.
Mar 2015 - Mar 2016 (1 year)
Troubleshot bugs and glitches, reported issues to programmers, and provided feedback to improve gameplay and graphics.
Produce / Salad Bar Clerk
Kroger
Jun 2013 - Aug 2015 (2 years 2 months)
Maintained and stocked the Produce Sales Floor, rotated products, assisted customers, and ensured cleanliness.
Deckhand / Steward
S/V Slick
Jun 2012 - May 2013 (11 months)
Maintained the boat, planned meals, purchased provisions, assisted with repairs, and performed solo-piloting shifts.
Education
Degrees, certifications, and relevant coursework
Zacheria hasn't added their education
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