Laverne Bartley
@lavernebartley
Friendly customer service professional with 5+ years of experience.
What I'm looking for
I am a dedicated customer service professional with over five years of experience in providing exceptional support through various channels, including phone, email, and chat. My journey in customer service has equipped me with the skills to resolve issues efficiently, process orders accurately, and maintain detailed records, all while ensuring a positive customer experience.
Throughout my career, I have consistently achieved high customer satisfaction ratings, notably maintaining a 95%+ satisfaction rate during my tenure at Fanatics. My ability to communicate effectively and empathize with customers has been crucial in resolving conflicts and fostering strong relationships. I am now seeking a remote customer support role where I can leverage my skills and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Security Officer
First Coast Security
Jan 2022 - Present (3 years 5 months)
Patrolled facilities and interacted daily with staff, visitors, and clients. Utilized CCTV systems, completed incident reports, and responded to emergencies, demonstrating professionalism and clear communication.
Head Chef / Prep Manager
Daq Shack / Mellow Mushroom
Jan 2020 - Present (5 years 5 months)
Managed teams, scheduled shifts, and ensured excellent service and food quality. Developed strong leadership, time management, and customer satisfaction skills in a culinary environment.
Customer Service Associate
Gate
Jan 2018 - Present (7 years 5 months)
Greeted and assisted customers in a fast-paced store environment, processing payments and answering questions. Maintained positive customer relationships, managed inventory restocking, and ensured store cleanliness.
Customer Service Representative
Fanatics
Jan 2018 - Present (7 years 5 months)
Handled high-volume customer inquiries via phone and email, tracking orders, processing returns/exchanges, and resolving delivery issues. Maintained a 95%+ customer satisfaction rating through timely and accurate support.
Shift Lead
Sams Club Café
Jan 2018 - Present (7 years 5 months)
Supervised staff and ensured smooth shift operations, handling food service orders and managing fast-moving lines. Delivered excellent customer service, conducted inventory checks, and managed scheduling and POS systems.
Signal Support Systems Specialist
U.S. Army
Jan 2015 - Present (10 years 5 months)
Worked on high-security communication systems, gaining technical and troubleshooting skills. Developed independence and discipline through rigorous military training and operations.
Education
Degrees, certifications, and relevant coursework
William M. Raines
High School Diploma, General Studies
Completed coursework required for high school graduation, developing foundational academic skills. Focused on a broad curriculum to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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