Laverne BartleyLB
Open to opportunities

Laverne Bartley

@lavernebartley

Friendly customer service professional with 5+ years of experience.

United States

What I'm looking for

I am looking for a remote position that values communication and teamwork, offering opportunities for growth.

I am a dedicated customer service professional with over five years of experience in providing exceptional support through various channels, including phone, email, and chat. My journey in customer service has equipped me with the skills to resolve issues efficiently, process orders accurately, and maintain detailed records, all while ensuring a positive customer experience.

Throughout my career, I have consistently achieved high customer satisfaction ratings, notably maintaining a 95%+ satisfaction rate during my tenure at Fanatics. My ability to communicate effectively and empathize with customers has been crucial in resolving conflicts and fostering strong relationships. I am now seeking a remote customer support role where I can leverage my skills and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

FS

Security Officer

First Coast Security

Jan 2022 - Present (3 years 5 months)

Patrolled facilities and interacted daily with staff, visitors, and clients. Utilized CCTV systems, completed incident reports, and responded to emergencies, demonstrating professionalism and clear communication.

GA

Customer Service Associate

Gate

Jan 2018 - Present (7 years 5 months)

Greeted and assisted customers in a fast-paced store environment, processing payments and answering questions. Maintained positive customer relationships, managed inventory restocking, and ensured store cleanliness.

SC

Shift Lead

Sams Club Café

Jan 2018 - Present (7 years 5 months)

Supervised staff and ensured smooth shift operations, handling food service orders and managing fast-moving lines. Delivered excellent customer service, conducted inventory checks, and managed scheduling and POS systems.

Education

Degrees, certifications, and relevant coursework

WR

William M. Raines

High School Diploma, General Studies

Completed coursework required for high school graduation, developing foundational academic skills. Focused on a broad curriculum to prepare for future endeavors.

Tech stack

Software and tools used professionally

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Laverne Bartley - Security Officer - First Coast Security | Himalayas