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@wylisadoggins
Dedicated customer service professional with extensive retail experience.
I am a dedicated customer service professional with a strong background in retail and technical support. My journey began as a Service Manager at Chipotle Mexican Grill, where I honed my skills in food preparation and team management. I ensured a clean and efficient work environment while training new employees on food safety protocols. This role taught me the importance of collaboration and maintaining high standards in customer service.
Currently, I serve as a Brand Ambassador for AARP at VIPdesk Connect, where I excel in providing exceptional customer service. I manage a high volume of inquiries, resolving issues promptly to ensure customer satisfaction. My experience as a Beauty Consultant further enhanced my ability to assist customers effectively, leading to increased sales revenue through personalized product recommendations. I thrive in fast-paced environments and am committed to delivering quality service.
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Work history, roles, and key accomplishments
VIPdesk Connect
Jan 2025 - Present (10 months)
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed a high volume of incoming calls, consistently meeting or exceeding response time goals.
VIPdesk Connect
Dec 2023 - Present (1 year 11 months)
Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers. Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue. Utilized CRM software to accurately document interactions and track issue resolution.
KellyOCG
May 2023 - Present (2 years 6 months)
Provided technical assistance and troubleshooting for various issues, ensuring timely resolution for users. Utilized problem-solving skills to diagnose and resolve technical problems efficiently.
ThinkGeek / GameStop
Oct 2021 - Present (4 years 1 month)
Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction. Managed and maintained accurate inventory records for a high-volume retail store, utilizing inventory management software to track product movement and monitor stock levels. Maintained a clean, organized, and visually appealing storeroom area at all times.
Chipotle Mexican Grill
Dec 2016 - Present (8 years 11 months)
Maintained a clean and sanitary work environment, adhering to all food safety regulations and guidelines. Prepared and cooked food items according to recipes, ensuring quality and consistency. Assisted in inventory management by monitoring stock levels and training new employees on food handling procedures.
Degrees, certifications, and relevant coursework
High school diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and teamwork.
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