Laxmi Srivastava
@laxmisrivastava
Operations management professional with 5+ years leading programs, improving client satisfaction, and streamlining data-driven workflows.
IndiaWhat I'm looking for
I’m an operations management professional with 5+ years of experience in program coordination, team leadership, and client servicing. I bring a strong track record of streamlining processes, improving operational visibility, and using data-driven tools to boost efficiency and client satisfaction.
In my current role as Assistant Manager - Operations for a third-party client (Columbia, US), I share weekly performance reports via emails and interactive PowerPoint to strengthen stakeholder engagement by 25–30%. I also resolve client queries through operations mailbox, help desk tickets, and phone, achieving a 95% satisfaction rate by directing teams to the right SharePoint resources and Power BI reports.
Previously, as Team Lead, I led operations for an international client project—ensuring 90% on-time deliverables and quality standards while overseeing a 50-member content creation and review team with a 98% quality score. I’ve also trained and onboarded 10+ new hires and 200+ SMEs, and I partner with IT to test features and support seamless rollouts by reporting 50+ bugs.
Experience
Work history, roles, and key accomplishments
Assistant Manager Operations
Ncr Eduservices Private Limited
Oct 2023 - Present (2 years 8 months)
Shared weekly performance reports to improve transparency and stakeholder engagement by 25–30% and resolved client issues via operations mailbox/helpdesk to achieve a 95% satisfaction rate. Managed CRM, SharePoint, and dashboard reporting, streamlining student registration to cut processing time by 40% while maintaining 100% record accuracy.
Team Lead Operations
Ncr Eduservices Private Limited
Oct 2021 - Oct 2023 (2 years)
Led operations for an international client project, ensuring 90% on-time deliverables and adherence to quality standards. Supervised a 50-member content team to achieve a 98% quality score and onboarded 200+ SMEs using training materials and video modules.
Subject Matter Expert
Ncr Eduservices Private Limited
Oct 2020 - Oct 2021 (1 year)
Delivered 1,000+ Mathematics and Science sessions to students across Canada, the US, the UK, and UAE. Created and reviewed 200+ math content pieces to support client curriculum development.
Education
Degrees, certifications, and relevant coursework
Lucknow University
Master of Arts, Economics
Master of Arts in Economics from Lucknow University, completed in 2023.
Lucknow University
Bachelor of Commerce, Commerce
Bachelor of Commerce from Lucknow University, completed in 2020.
St. Mary’s Convent Inter College
Secondary & Higher Secondary
2015 - 2017
Completed Class 10 in 2015 and Class 12 in 2017 at St. Mary’s Convent Inter College.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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