Ramya Makawar

RM

Looking for a job

Ramya Makawar

@ramyamakawar

I lead KPO and operations teams to improve service delivery, client coordination, and operational performance.

What I'm looking for

I'm looking to continue my higher education in the United Kingdom while developing my academic knowledge and global career opportunities.

I've led operations teams at Wipro and Tech Mahindra, managing performance, workload allocation, client coordination, and monthly operational targets.

At Tech Mahindra, I coordinated pilot projects, scheduled rosters against service-level agreements, trained new employees, and supported team members in achieving KRAs. At Wipro, I conducted compliance checks and performance audits, analyzed operational trends, and prepared performance reports.

I'm focused on customer service excellence, process improvement, technical support management, and resolving client escalations. I was recognized as Best Employee of the Year in 2018 and Best Employee in Quarter 3 of 2021.

Experience

Work history, roles, and key accomplishments

TM

Team Lead (KPO)

Apr 2022 - Sep 2022 (5 months)

Managed team operations and coordinated with clients on pilot projects. Provided training and guidance to new employees and maintained attendance records.

Team Leadership Operations Management Training Interviewing Scheduling

Education

Degrees, certifications, and relevant coursework

VB

Vishwa Vishwani School of Business

Master of Business Administration, Business Administration

2017 - 2019

Pursued a Master of Business Administration (MBA) at Vishwa Vishwani School of Business, India, from 2017 to 2019.

PC

Prathiba Degree College

Bachelor's Degree, General Studies

2013 - 2016

Completed a Bachelor's degree at Prathiba Degree College, India, from 2013 to 2016.

SC

Sri Chaitanya Junior College

Intermediate, General Studies

2011 - 2013

Completed Intermediate (Higher Secondary Education) at Sri Chaitanya Junior College, India, from 2011 to 2013.

Tech stack

Software and tools used professionally

Skype

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

123k+ INR

Job categories

Operations Manager Operations Manager Team Lead Customer Service Manager Technical Support Manager Client Relationship Manager Process Improvement Specialist Business Operations Manager Operations Service Manager Operations Lead Operations Support Manager Operations

Skills

Customer Service Team Leadership Operations Management Process Improvement Technical Support Management Customer Relationship Management Root Cause Analysis Problem Solving Time Management Team Building Power BI Compliance Operational Audits performance reporting Workload Management Training Skype

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