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Karthikeya Sharma

@sharmathikeya

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Operations Associate skilled in enhancing service delivery and efficiency.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to drive operational excellence.

I am an Operations Associate with a strong track record in streamlining workflows and driving operational efficiency. My experience includes developing effective solutions that enhance service delivery and improve customer satisfaction. At Managineers Educational Services, I achieved a 20% reduction in repeat customer inquiries by creating a comprehensive FAQ section, significantly improving resolution efficiency.

My role has also involved fostering relationships with external stakeholders through workshops. I am committed to continuous improvement, as demonstrated by my efforts to conduct training sessions that led to a decrease in operational errors among junior associates. I thrive in collaborative environments and have a proven ability to identify and eliminate process bottlenecks to enhance overall efficiency.

Experience

Work history, roles, and key accomplishments

Operations Associate

Managineers Educational Services

Dec 2022 - Dec 2024 (2 years)

Achieved approximately a 20% reduction in repeat customer inquiries by developing a detailed FAQ section, which led to improved resolution efficiency. Conducted weekly training sessions that resulted in a 50% decrease in common operational errors among junior associates, enhancing service quality and customer satisfaction.

FAQ Development Stakeholder Relationship Management Process Improvement Cross Functional Collaboration Training Development

Team Lead Content Development

Compendious Med Works

Jan 2022 - May 2022 (4 months)

Ensured timely, high-quality content delivery (150 pieces a month) by deploying efficient tracking tools and streamlined processes. Provided constructive feedback to enhance the team's overall performance and assisted them in refining their skills.

Content Management Team Leadership Recruitment Workflow Optimization

Operations Associate

IQRA Biotech Services

Sep 2020 - Dec 2021 (1 year 3 months)

Improved information collection and record-keeping accuracy by creating, updating, and managing customer communications. Implemented process improvements that reduced turnaround time (by around 20%) without compromising quality.

Information Management Record keeping Workflow Optimization Process Improvement Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Shri Ramswaroop Memorial University

Bachelor of Commerce (Honours), Commerce

2016 - 2020

Completed a Bachelor of Commerce with Honours, focusing on core principles of commerce. Gained a comprehensive understanding of business operations and economic concepts.