ACAlenka Chakraborty
@alenkachakraborty
Operations manager driving CRM automation, sales efficiency, and AI-enabled training.
IndiaWhat I'm looking for
I am a results-driven operations manager with an MBA and deep expertise in CRM migration, automation implementation, and sales operations. I specialize in optimizing workflows, building performance dashboards, and executing targeted campaigns that increase conversion and lifetime value.
At Astria Learning I led Zoho-to-GoHighLevel migration, implemented ManyChat and AI-driven training using Synthesia and Google Gemini, and established quality controls to protect pipeline integrity. I routinely collaborate cross-functionally with marketing, sales, finance, QA and technical teams to align lead generation with business objectives.
I have managed teams, designed scalable training programs, and delivered process re-engineering that improved operational efficiency and revenue. I am committed to leveraging automation, data-driven decision-making, and talent development to drive growth for progressive organizations.
Experience
Work history, roles, and key accomplishments
Junior Operations Manager
Astria Learning
Jun 2021 - Present (4 years 5 months)
Led migration from Zoho CRM to GoHighLevel and implemented ManyChat and automation workflows that improved lead qualification and pipeline integrity, contributing to higher conversion rates and revenue growth.
Relationship Coordinator
eVidyaloka Trust
Feb 2020 - Jun 2021 (1 year 4 months)
Cultivated and maintained long-term relationships with corporate, individual, and NRI donors and led digital fundraising campaigns that increased donations while improving documentation and operational efficiency.
School Coordinator
Sanfort UK Preschool
Jan 2019 - Aug 2019 (7 months)
Managed daily school operations and coordinated enrollment activities to support program delivery and operational excellence.
Enrollment Advisor
Texila American University
Apr 2018 - Dec 2018 (8 months)
Advised prospective students on admissions and enrollment processes, supporting outreach and candidate conversion efforts.
Admission Officer
Cambridge Public School
Nov 2016 - Apr 2018 (1 year 5 months)
Managed admission processes and record-keeping, improving operational accuracy and supporting school enrollment goals.
Education
Degrees, certifications, and relevant coursework
NIBM Global
Master of Business Administration, Education Management
2020 - 2021
Completed an MBA in Education Management focusing on educational leadership and administration.
Teacher Training Institute
Diploma, Education Administration and Management
2019 - 2020
Completed a Diploma in Education Administration and Management with emphasis on school operations and administrative best practices.
Reliance AIMS (Karnataka State Open University)
Bachelor of Science, Animation and Multimedia
2013 - 2016
Earned a Bachelor of Science in Animation and Multimedia with coursework in digital media and multimedia production.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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