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Provided frontline IT support by troubleshooting hardware, network, and printer issues. Conducted regular IT hardware checks and escalated complex technical problems while ensuring data accuracy within the ERP and weighbridge system.

Delivered technical support to small businesses and individuals, diagnosing and resolving hardware and software issues. Automated tasks using Bash and Python scripting to enhance efficiency.

Oversaw daily operations of a fueling station and construction materials transport business, managing client relations, IT procurement, and staff training to enhance workflow efficiency.

Conducted root cause analysis of server issues and infrastructure audits. Managed Active Directory, configured user access, and supported SQL server maintenance while automating maintenance tasks using scripts.

Managed residential construction projects from planning to execution, coordinating with clients and contractors to ensure compliance and timely delivery of project documentation.

Supported and later led the supervision of construction projects, reviewing architectural drawings and ensuring compliance with safety standards while maintaining progress reports.

Delivered customer support and was promoted to Team Lead, managing a team and training new agents while maintaining CRM and ticketing systems.

Participating in a Software Engineering Program with a focus on Back-End development, enhancing programming skills and technical knowledge.

Currently pursuing the Cybersecurity Professional Certificate to enhance skills in cybersecurity practices and tools.

Grade: Second Class Honours

Graduated with Second Class Honours in Construction Management, focusing on project management, site supervision, and quality control in construction projects.

Completed the IT Support Professional Certificate, gaining foundational skills in IT support and troubleshooting.