Open to opportunities

Kisende Mwongeli

@kisendemwongeli

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Certified developer with expertise in software engineering and network security.

Kenya

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my skills in software development and network security to contribute to impactful projects.

I am a highly skilled and certified developer with a solid foundation in software engineering and a strong background in software development. My certifications in Cisco and ethical hacking provide me with a unique perspective on secure software development and network infrastructure. I am proficient in multiple programming languages and have experience building scalable, secure, and efficient applications.

My expertise extends to network security, IP phone systems, and server management, complementing my software development skills. I am a tech-savvy professional with a passion for innovation, committed to delivering high-quality solutions that meet organizational goals. I thrive in multicultural environments and focus on creating impactful and secure software that drives business success.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

Onfon Media Limited

Oct 2024 - Present (8 months)

Responded to customer issues and provided immediate technical support to customers, shop sales, and sales support agents. Collaborated with system developers to identify and fix emerging system issues, ensuring 99.99% service uptime.

Technical Support System Monitoring Troubleshooting Automation Minor Development SLA Management Customer Service System Administration

ERP Support Specialist

Marg Business Solutions Limited

Mar 2024 - Oct 2024 (7 months)

Provided technical support for ERP software, troubleshooting issues and ensuring smooth operation. Assisted in installation, configuration, and maintenance of ERP software, collaborating with functional teams to provide tailored solutions.

ERP Systems Technical Support Troubleshooting User Training Data Migration Security Policies System Monitoring Vendor Management Documentation

Help Desk & Network Admin

Magnate Ventures Ltd

Jul 2021 - Mar 2024 (2 years 8 months)

Provided help desk support and network administration, including phone system support and maintenance. Responded to end-user and network support issues, performing scheduled preventive maintenance and server support.

Help Desk Support Network Administration Phone Support Network Security Troubleshooting

IT Intern

Makueni County Referral Hospital

May 2017 - Jul 2017 (2 months)

Installed network devices, managed security, and configured servers. Installed and configured IP Phones on CISCO call manager system, and participated in fibre optic roll-out activities.

Security Management Configuration Network Device Configuration

Education

Degrees, certifications, and relevant coursework

Taita Taveta University

Bachelor of Science, Information Technology

Grade: Second class Honours (Upper Division)

Completed a comprehensive curriculum in Information Technology, focusing on core principles and practical applications. Achieved Second Class Honours (Upper Division), demonstrating strong academic performance.

Kyondoni Girls' Secondary School

Kenya Certificate of Secondary Education, General Studies

Grade: B (Plain)

Completed secondary education, acquiring foundational knowledge across various subjects. Achieved a B (Plain) grade in the Kenya Certificate of Secondary Education.