Josef Duttyreh
@josephkibicho
IT Support Specialist with 6+ years improving uptime through rapid troubleshooting and proactive monitoring.
KenyaWhat I'm looking for
I’m an IT Support Specialist with 6+ years of experience delivering reliable technical support, maintaining IT systems, and improving operational efficiency. I’m trusted to diagnose and resolve complex hardware, software, and network issues in fast-paced environments, while keeping business continuity on track.
At Safaricom PLC, I provide Tier 1 & Tier 2 support to 100+ users and resolve 90% of technical issues within the first response. I’ve reduced system downtime by approximately 30% through proactive monitoring and maintenance, and I install, configure, and maintain enterprise applications and user systems.
I also strengthen support quality by developing documentation and troubleshooting guides that improve team efficiency. Alongside system administration and networking, I build with Python/Java/JavaScript and web technologies (HTML/CSS), and I’m AWS Certified Cloud Practitioner Level—always with a continuous learning mindset.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Safaricom Plc
Mar 2018 - Present (8 years 3 months)
Provided Tier 1 & Tier 2 support to 100+ users, resolving 90% of technical issues within the first response. Reduced system downtime by ~30% through proactive monitoring and maintenance, and maintained enterprise applications and user systems.
Junior IT Technician
Safaricom Plc
Jun 2016 - Feb 2018 (1 year 8 months)
Supported IT infrastructure setup, including hardware installation and system configuration, to improve reliability. Assisted with network connectivity troubleshooting/outage support and performed preventive maintenance to minimize system failures.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science at the University of Nairobi, completed in 2016.
Starehe Boys’ Centre & School
KCSE, Kenya Certificate of Secondary Education (KCSE)
Completed KCSE (Kenya Certificate of Secondary Education) in 2010.
Availability
Location
KenyaAuthorized to work in
Job categories
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