Looking for a job

Israel Gachara

@israelgachara

Message

I support enterprise IT, build web applications, and strengthen cybersecurity operations.

Kenya

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What I'm looking for

I'm looking for opportunities where I can combine IT support, software development, cybersecurity, AI, and data analysis while contributing to reliable systems, practical documentation, and continuous improvement.

I've supported 100+ enterprise users at Nyeri Water and Sanitation Company, built Python automation that removed manual reporting work, and created troubleshooting guides that reduced repeat tickets.

At Griffin Global Technologies, I supported an AI-powered travel platform through data validation, feature testing, bug documentation, and QA collaboration. I also built and deployed a production real estate website for a US-based client and continue developing AI cybersecurity and mobile application projects.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Freelance IT Support

Jan 2022 - Present (4 years 8 months)

Provided on-demand IT support to individuals and small businesses across hardware, software, and networking. Administered Microsoft 365 and Google Workspace environments for SME clients.

hardware troubleshooting Software Troubleshooting Networking Microsoft 365 Google Workspace Windows Administration Cybersecurity Backup

Customer Support Associate

Griffin Global Technologies

Nov 2025 - May 2026 (6 months)

Delivered technical and operational support for an AI-powered travel platform, performed data validation, and conducted feature testing. Collaborated with development teams to troubleshoot issues and maintain quality assurance.

Data Entry Data Validation Data Analysis AI System Testing CRM Documentation Troubleshooting Quality Assurance

IT Intern

Superior Hotels Kenya

Jul 2025 - Oct 2025 (3 months)

Supported IT operations across multiple hotel departments, maintaining network uptime and resolving hardware, software, and networking issues. Managed reservation software, POS terminals, and enforced cybersecurity practices.

Network Administration hardware troubleshooting Software Troubleshooting POS systems Cybersecurity System Patch Management Access Control Technical Documentation

Studio Assistant

B4M Pictures

Oct 2023 - Mar 2025 (1 year 5 months)

Managed studio equipment, ensured reliable technical setups, and edited and archived digital media assets.

Equipment Management Digital Media Editing Archiving

IT Intern

Nyeri Water and Sanitation Company Limited

Sep 2024 - Dec 2024 (3 months)

Provided first-line technical support for 100+ users, resolving hardware, software, and network issues under SLA. Built Python automation scripts and enforced password policies to reduce security exposure.

Technical Support Python Automation Network Configuration Password Policies Access Control Troubleshooting Documentation

Technical Assistant

Umusa Audio Visual

Mar 2024 - Dec 2024 (9 months)

Configured audio equipment, diagnosed technical issues during sessions, and managed recording file backup procedures.

Audio Equipment Troubleshooting Backup Management

Education

Degrees, certifications, and relevant coursework

Cisco

Python Essentials 1, Programming

Earned the Python Essentials 1 certification from Cisco in April 2025.

Alison

Diploma in Software Testing, Software Testing

Completed a Diploma in Software Testing in September 2024.

Google

Google AI Certificates, Artificial Intelligence

Completed eight Google AI certifications covering AI fundamentals, app building, data analysis, research, content creation, brainstorming, and writing.