Brian Ndaruga
@brianndaruga
Dynamic IT System Administrator with 7 years of experience.
KenyaWhat I'm looking for
I am a dynamic and results-driven IT System Administrator with over 7 years of experience leading enterprise-wide IT support, infrastructure management, and cybersecurity initiatives. My expertise lies in spearheading cross-functional IT teams, enhancing service delivery, and driving strategic system improvements. I have a proven track record of implementing secure access controls and optimizing ticketing workflows, which has led to measurable gains in uptime, user satisfaction, and compliance.
Throughout my career, I have demonstrated success in reducing audit failures by 40%, boosting SLA compliance by 28%, and improving infrastructure uptime to 99.98%. I am fluent in aligning IT operations with business goals through data-driven decision-making and process automation. My commitment to excellence and continuous improvement drives me to deliver high-quality IT solutions that meet the evolving needs of organizations.
Experience
Work history, roles, and key accomplishments
IT System Admin
Optica Ltd
Mar 2023 - Present (2 years 4 months)
Led regional Level 1-3 technical support and helpdesk support for 250+ users, improving ticket resolution efficiency by 25% and achieving a 95% satisfaction rate. Spearheaded cybersecurity enhancements, reducing system audit failures by 40% through strict compliance enforcement, database security reviews, and multi-factor authentication (MFA) deployment.
IT System Admin
Transport And Lifting Services Ltd (TNL)
Jan 2020 - Feb 2023 (3 years 1 month)
Reduced regional system downtime by 33% across three countries through proactive diagnostics, Level 1-2 support, computing systems operations, and field support infrastructure maintenance. Enhanced SLA compliance by 28% by improving ticketing system workflows and escalation processes in a high-volume MSP setting.
Customer Service Representative
Spot-Tracking Centre
Feb 2019 - Present (6 years 5 months)
Delivered real-time chat support, email support, and screen-sharing assistance using Zendesk in a fast-paced SaaS environment. Provided empathetic onboarding support to over 50 major clients, guiding non-technical users through product setup and usage.
IT Administrator
Kenya Association of Tour Operators
Nov 2017 - Present (7 years 8 months)
Modernized IT infrastructure by optimizing LAN and deploying VPN for remote access, cutting external access issues by 40%. Partnered with leadership on IT budgeting and project planning for cloud migration and SaaS implementation.
IT Technical Support Intern
Kenya Association of Tour Operators
Aug 2017 - Present (7 years 11 months)
Provided technical support and assistance to users, learning about IT operations and infrastructure. Gained practical experience in troubleshooting and maintaining IT systems.
Education
Degrees, certifications, and relevant coursework
Zetech University
Bachelor of Science, Information Communication Technology
Studied Information Communication Technology at Zetech University in Nairobi, Kenya. Gained foundational knowledge and practical skills in various aspects of ICT.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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