Open to opportunities

Allan Onsomu

@allanonsomu

Message

Results-oriented IT Officer with expertise in technical support.

Kenya

Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and challenges my technical skills.

I am a results-oriented IT Officer with over 3 years of experience delivering exceptional first-line technical support and driving IT service excellence. My expertise lies in resolving system, network, and user issues using tools like JIRA, Active Directory, and Microsoft 365. I have maintained 99%+ system uptime and resolved over 95% of support tickets within SLA targets in high-demand environments.

Throughout my career, I have streamlined support operations, documented solutions, and analyzed recurring issues to reduce future incidents. I am committed to safeguarding best practices and align with organizational missions to drive inclusive development. My strong technical knowledge combined with excellent communication skills empowers users and maintains organizational productivity.

Experience

Work history, roles, and key accomplishments

Current

IT Support and Software Development

Current

OpenTech Global

Nov 2023 - Present (1 year 8 months)

Provided first-line IT support for over 150 users, resolving technical issues and managing user accounts. Ensured continuous uptime of mission-critical systems by maintaining web-based and field applications, supporting backend services, and performing scheduled health checks.

Jira Active Directory ITSM TCP IP SQL Server

IT Support and Database Administration

Summit Recruitment & Search Africa

May 2022 - Nov 2023 (1 year 6 months)

Acted as the primary technical support liaison, providing prompt issue resolution for user accounts, password management, and workstation errors. Oversaw daily database operations and performance tuning on Microsoft SQL Server and MySQL, ensuring secure, high-speed access to over 1.4 million records.

Microsoft SQL Server MySQL Ticketing Systems Technical Documentation Data Security User Training

IT Support Technician

Envisage Multimedia

Jun 2021 - May 2022 (11 months)

Delivered first-line technical support to all staff, troubleshooting hardware, software, network, and system access issues. Monitored and maintained desktop and server environments, managing OS updates, system patches, and performance diagnostics.

Technical Troubleshooting System Administration Technical Documentation

IT System Support and Digital Media Management

Zapri Homes

Aug 2020 - Dec 2020 (4 months)

Implemented diverse payment methods for clients, ensuring seamless transactions and enhanced user convenience. Managed the comprehensive listing of properties across multiple media platforms, optimizing visibility and attracting potential guests.

Payment Systems Network Infrastructure SEO SEM Paid Advertising

Education

Degrees, certifications, and relevant coursework

Zetech University

Bachelor of Business Information Technology, Business Information Technology

Studied Business Information Technology at Zetech University. The curriculum covered a range of topics relevant to IT and business applications.

Google

Certificate, Google Analytics

Completed a short course in Google Analytics, gaining proficiency in web analytics and data interpretation. This enhanced skills in tracking and reporting website performance.

Zetech University IT Club

Certificate, Network Simulation

Obtained a Huawei ENSP Certificate through the Zetech University IT Club. This program focused on network simulation and configuration using Huawei's ENSP platform.

Aiducation Kenya

Program Completion, Leadership Development

Participated in the Aiducation Leadership Program, focusing on leadership development and community engagement. This program helped foster essential soft skills and project management abilities.