Lauretta George

I’m a Virtual Assistant with 7+ years of experience improving workflow efficiency, reducing email response times by 30–50%, and keeping records 100% accurate across education, finance, and business settings. I’m at my best when I’m coordinating schedules, managing high-volume inboxes, and delivering support that keeps teams organised.

In my current Operations & Lead Data Management role, I optimized data entry and lead management workflows within the CRM to improve data integrity and accurate contact filtering, while supporting customers through email and messaging with consistent brand voice. I also tracked client operational needs to support customer success and retention.

Previously, I served as an Academic Operations Coordinator, partnering with school leadership on operational spreadsheets, content schemes, and instructional frameworks. I improved data management and tracking processes, contributing to pupil success rates rising from 67% to 83%, and I managed logistics and schedules for programs, increasing student engagement by 40%.

Earlier experience in high-touch financial operations strengthened my attention to documentation, secure filing, and accurate client communication. I’m also comfortable training and supporting remote teams using clear trackers and structured workflows, so collaboration stays smooth and productive.