Henry Ugochukwu

I am a detail-oriented Virtual Assistant and Customer Support Specialist with hands-on experience in administrative support, CRM operations, and customer communication. I prioritize clear, empathetic interactions and fast resolution of customer issues.

My background includes managing inquiries, coordinating schedules, maintaining accurate financial and operational records, and processing POS transactions with consistent accuracy. I have trained team members and improved operational productivity in retail settings.

As an educator, I created and managed digital lesson materials and student records while maintaining strong communication with parents and staff. In a volunteer/organizational capacity I handled financial documentation, budgeting, and monthly reporting with attention to cost-control.

I work efficiently with MS Office, Google Workspace, POS systems, and basic CRM tools like HubSpot, Zoho, and Zendesk, and I seek roles where I can apply strong administrative, organizational, and customer-relations skills to support teams and improve workflows.