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Iniobong Uffang

@iniobonguffang

Virtual Assistant supporting teams with scheduling, communication, and administrative tasks to keep operations organized and efficient.

Nigeria

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What I'm looking for

I am seeking a remote Virtual Assistant or Executive Assistant role supporting founders and teams with scheduling, inbox management, communications, and operations. I’m organized, reliable, and proactive, and I enjoy helping businesses stay structured and efficient. I’m open to long-term remote opportunities with growth and collaboration.

I’m a proactive, highly organized Executive Virtual Assistant supporting Founders, Entrepreneurs, and Senior Executives with executive calendars, communications, and workflow organization. I’m known for attention to detail, confidentiality, and managing multiple priorities in fast-paced environments to improve efficiency and productivity.

In my recent role at First City Monument Bank (FCMB), I managed high-volume client inquiries, coordinated communication across departments, and maintained compliant documentation while delivering accurate, customer-focused support. Previously at MTN Nigeria, I handled 80+ customer interactions daily, kept CRM records up to date, and resolved complex concerns—achieving about 95% first-contact resolution.

I also bring operations and project coordination experience from King Castle Hotel, where I coordinated daily activities, staff scheduling, onboarding, and created process guides that reduced onboarding time. I’ve designed an executive workflow and project management system using Asana and Trello, and I’ve built a CRM database for 300+ logistics companies to accelerate outreach.

Experience

Work history, roles, and key accomplishments

Client Relations Specialist

First City Monument Bank (FCMB)

Mar 2021 - Oct 2024 (3 years 7 months)

Managed high-volume client inquiries while maintaining professionalism, accuracy, and confidentiality, coordinating across departments to ensure timely issue resolution. Maintained 100% compliance with confidentiality and operational procedures while supporting banking customers with detailed documentation.

Client Relations Customer Support CRM Management Confidentiality

Customer Communications Specialist

MTN Nigeria

Jun 2017 - Dec 2020 (3 years 6 months)

Handled 80+ customer interactions daily across phone, email, and digital channels, maintaining accurate CRM records for follow-up. Resolved approximately 95% of customer concerns on first contact and collaborated internally to improve service efficiency and response times.

Customer Service CRM Management Data Verification Problem Solving Multitasking

Operations & Logistics Coordinator

King Castle Hotel

Mar 2016 - Aug 2018 (2 years 5 months)

Coordinated daily operations including staff scheduling and resource allocation while managing appointments and bookings. Created process guides that improved operational consistency and reduced onboarding time for new team members.

Operations Coordination Staff Scheduling Resource Allocation Admin support Onboarding coordination Process documentation

Program Coordinator (Volunteer)

Queen Mother Empowerment NGO

Assisted in planning and coordinating community programs and outreach activities, scheduling meetings, organizing timelines, and maintaining program documentation. Coordinated over 15 volunteers across multiple annual programs and supported leadership with reports and administrative tasks.

Program Coordination Volunteer Management Scheduling Documentation And Reporting Team Collaboration Research Data Collection