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Iniobong Uffang

@iniobonguffang

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Virtual Assistant | Administrative & Operations Support

Nigeria

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What I'm looking for

Full-time remote Virtual Assistant or administrative support role with a team that values reliability and clear communication. I support founders and growing teams with inbox and calendar management, scheduling, CRM and data management, and customer communication using Asana, Trello and Google Workspace. I want to own daily operations and grow long term

Administrative and operations professional with years in banking, telecoms and hospitality, now focused on remote Virtual Assistant roles. I handle inboxes, calendars, scheduling, CRM updates, data entry and customer communication so founders and small teams can focus on growth. At MTN Nigeria I managed 80+ customer interactions daily with about 95% first-contact resolution, and at FCMB I built a structured digital filing system that kept client records organized and confidential. I work in Google Workspace, Microsoft Office, Asana, Trello, Notion, Slack, Zoom and Calendly.

Experience

Work history, roles, and key accomplishments

Client Relations Specialist

First City Monument Bank (FCMB)

Mar 2021 - Oct 2024 (3 years 7 months)

Managed high-volume client inquiries while maintaining professionalism, accuracy, and confidentiality, coordinating across departments to ensure timely issue resolution. Maintained 100% compliance with confidentiality and operational procedures while supporting banking customers with detailed documentation.

Client Relations Customer Support CRM Management Confidentiality

Customer Communications Specialist

MTN Nigeria

Jun 2017 - Dec 2020 (3 years 6 months)

Handled 80+ customer interactions daily across phone, email, and digital channels, maintaining accurate CRM records for follow-up. Resolved approximately 95% of customer concerns on first contact and collaborated internally to improve service efficiency and response times.

Customer Service CRM Management Data Verification Problem Solving Multitasking

Operations & Logistics Coordinator

King Castle Hotel

Mar 2016 - Aug 2018 (2 years 5 months)

Coordinated daily operations including staff scheduling and resource allocation while managing appointments and bookings. Created process guides that improved operational consistency and reduced onboarding time for new team members.

Operations Coordination Staff Scheduling Resource Allocation Onboarding coordination Process documentation Administrative Support

Program Coordinator (Volunteer)

Queen Mother Empowerment NGO

Assisted in planning and coordinating community programs and outreach activities, scheduling meetings, organizing timelines, and maintaining program documentation. Coordinated over 15 volunteers across multiple annual programs and supported leadership with reports and administrative tasks.

Teamwork Program Coordination Volunteer Management Scheduling Documentation And Reporting Research Data Collection