Shirley Giordano

Provided remote B2B customer service for the Dutch market, supporting an international client. Managed customer requests and cases end-to-end, resolving service issues and collaborating with internal teams on escalations.

Provided remote technical customer service for international markets, supporting Anker consumer electronics and eufy security products. Managed technical support tickets, performed troubleshooting, and handled after-sales requests and escalations.

Managed Italian and international customer portfolios and coordinated commercial office activities. Handled customer service, quotations, contracts, invoicing, claims, and KPI reporting.

Managed Italian and international customers, orders, shipments, and customer support. Resolved delivery issues, coordinated with logistics providers, and prepared statistics.

Handled customers and suppliers, orders, shipments, invoices, payments, documentation, and back-office activities for multiple companies.

Managed international sales, commercial strategy, sales analysis, retail activities, and customer relationships.

Managed customer relationships, invoicing, delivery documentation, sales campaigns, and organizational activities.

Handled commercial and administrative relationships with international suppliers, primarily German and English-speaking companies.

Provided passenger service on international and intercontinental flights.

Provided technical translation and interpreting for industrial companies and international trade fairs.

Managed merchandising sales for the Netherlands, Germany, and North-East Italy.

University studies in Dentistry and specialisation as a Dental Hygienist.