Nicole Sgrosso
@nicolesgrosso
Rental Sales Agent at SIXT Rent a car, handling rental contracts, bookings, fleet operations, and customer support in Pisa.
ItalyWhat I'm looking for
At SIXT Rent a car in Pisa, I provide product consultation and customer support, handle rental contracts and bookings, and manage CRM software and Excel for back-office and fleet operations.
At TADAN SRL, I assisted customers and partners and supported website management, marketing campaign launches, logistics, and operational reporting. I also worked as a Service Agent for SIXT Rent a car during the 2026 International Winter Games, managing rental contracts and vehicle quality control.
Experience
Work history, roles, and key accomplishments
Provides product consultation and customer support, manages CRM software and Excel for back-office operations, and handles rental contracts, payments, and bookings. Applies up-selling and cross-selling techniques for additional products.
Managed car rental operations for the 2026 International Winter Games, including creation of rental contracts for federations and organizing committees. Performed vehicle quality control, fleet management, and coordination with repair shops.
Customer Care Specialist e Operation Support
Tadan Srl
Jan 2022 - Feb 2024 (2 years 1 month)
Assisted customers and partners via email and online switchboard, managed CRM software, Excel, and Trello for back-office operations. Handled website management, marketing campaign support, inventory organization, and operational reporting.
Front Desk Agent
Hotel Pisa Tower
Mar 2017 - Nov 2017 (8 months)
Performed check-in/out procedures and reservations using Booking and Expedia. Managed hotel software, POS, and basic accounting, and provided customer assistance for front and back office operations.
Education
Degrees, certifications, and relevant coursework
Guglielmo Marconi University
Master's degree, Foreign Language for International Communication
2025 -
Pursuing a Master's degree in Foreign Language for International Communication, expected to complete in the future.
University of Pisa
Bachelor's degree, Foreign Languages and Cultures
2018 - 2022
Completed a Bachelor's degree in Foreign Languages and Cultures from the University of Pisa.
Liceo Linguistico Aristosseno
Diploma and Baccalauréat Français, Linguistic High School
2011 - 2016
Earned a high school diploma and the French Baccalauréat from the Linguistic High School Aristosseno in Taranto.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Job categories
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