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Provided customer support for an insurance assistance company, handling inbound calls and messages related to insurance coverage, travel support and medical services.

Assisted customers by explaining policies, verifying coverage details, and coordinating assistance services when needed. Managed customerrequests efficiently while maintaining a professional and empathetic approach, especially in ur

Provided customer support for a global music streaming platform by responding to inbound messages in both Italian and English.

Assisted users with account inquiries, platform navigation, and technical troubleshooting to ensure a smooth and enjoyable listening experience. •
Managed multiple simultaneous chats while maintaining a professional, friendly, and solution-focused approach.

Delivered pe

• Evaluated and analyzed online content, search results, and advertisements to ensure accuracy, relevance, and quality according to established guidelines. Assessed search engine results and web pages to improve the overall user experience and support the optimization of search algorithms.

• Conducted detailed reviews of digital content, applying critical thinking and analytical skills to determi

• Handled and screened incoming and outgoing correspondence (mail, e-mails) and phone calls.

• Customer relationship management (liaised with clients, suppliers and collaborators).

• Prepared, edited and proofread reports and documents.

• Updated and handled the social media platforms.

• Responded to customer inquiry calls; assessed the customer's needs and problems in order to deliver a satisfying solution.

• Performed on-line troubleshooting: identified problems, gave technical advice and filed service request.

• Handled complaints and critical situations both through phone and emails.

• Responded to customer inquiry calls; assessed the customer's needs and problems in order to deliver a satisfying solution.

• Performed on-line troubleshooting: identified problems, gave technical advice and filed service request.

• Handled complaints and critical situations both through phone and emails.