Open to opportunities

Serena Battaglia

@serenabattaglia

Message

Bilingual customer support and key account manager driving retention.

Italy

Message

What I'm looking for

I am looking for a remote role where I can manage key accounts, support international clients, and drive sales growth while working with collaborative teams and using CRM systems.

I am a results-driven customer service and sales professional with deep experience in key account handling, sales operations, and client relationship management across international markets. I speak English and German at C1 level and leverage CRM systems like Salesforce and SAP to streamline order and issue management.

At Jaguar Land Rover (Kuehne-Nagel) I managed domestic and international customer service operations, coordinated logistics and escalations, and supported clients across multiple European countries, improving responsiveness and client satisfaction. Previously I led sales, supplier relations, and logistics for agricultural and import-export businesses, conducting negotiations and market research to grow accounts.

I am seeking remote roles in Customer Support, Key Account Management, or Sales where I can apply my negotiation, retention, and cross-functional collaboration skills to drive revenue and strengthen customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Kuehne-Nagel

Jul 2023 - Present (2 years 2 months)

Managed international and domestic customer service for Jaguar Land Rover accounts, processing orders, tracking deliveries, handling returns, and escalating urgent cases across multiple European markets. Coordinated with UK management for training and system updates, supported clients in English and German, and assisted with logistics and transport coordination.

Customer Service Order Management Logistics Coordination Salesforce SAP Escalation Management

Sales & Logistics Coordinator

Azienda Agricola LaMorella

Mar 2021 - Sep 2021 (6 months)

Managed orders, supplier relations, invoicing, and warehouse operations while communicating with international clients on pricing and product availability to ensure timely deliveries and accurate billing.

Order Management Invoicing Logistics Warehouse operations International Sales CRM Communication

Sales Agent (Import-Export)

Coiro S.r.l.

Sep 2019 - Jan 2020 (4 months)

Conducted commercial negotiations and acquired international clients, performed market research on competitors and pricing, and managed contracts, orders, and invoicing to support export sales growth.

International Sales Negotiation Market Research Contract Management Invoicing Order Management B2B Sales Export

Guest Relations & Customer Service

Various Hospitality Employers

Jan 2013 - Dec 2019 (6 years 11 months)

Delivered guest relations and customer service across roles in the UK and Switzerland, resolving issues, identifying sales opportunities, and coordinating team operations to improve customer satisfaction.

Guest Service Customer Service Upselling Team Coordination Customer Satisfaction Communication