At CONCERTO, I manage remote H24 requests, faults, and emergencies for clients and organisations, including hospitals, public housing, schools, and the State Mint. I classify and manage tickets in OFM and use Salesforce to handle cases and assign reports to technicians.
Previously, at CAPITA, I supported customers in English by phone, email, and social media for a national transport company. I managed requests and complaints using Talkdesk, and handled internal requests through SAP and Workday.
My experience also includes customer service in banking, hospitality, retail, and aviation. In the banking sector, I handled customer calls and back-office work, including data consultation and administrative activities using IBM AS400.
