Open to opportunities

Latife Ngoye

@latifengoye

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Dynamic professional with extensive experience in customer service.

South Africa

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a supportive environment.

I am a dynamic professional with extensive experience in customer service and administrative support. My proficiency in leveraging critical thinking and technical tools has consistently enhanced operational efficiency and exceeded performance targets. I pride myself on my strong communication skills, multitasking abilities, and a proven track record of delivering exceptional service quality.

Currently, I work as a Travel Assistant Consultant at The Blacksheep Agency, where I create and tailor travel proposals for Southern African destinations, negotiate with suppliers, and manage client databases. My previous roles at Lufthansa In Touch have honed my skills in addressing customer inquiries, resolving complaints, and maintaining accurate documentation. I am dedicated to ensuring seamless service delivery and building strong client relationships.

With a background in customer service, I am adept at handling high-pressure environments and ensuring customer satisfaction. I am always looking for opportunities to improve processes and contribute positively to my team and organization.

Experience

Work history, roles, and key accomplishments

Travel Assistant Consultant

The Blacksheep Agency

Sep 2024 - Present (9 months)

Created and tailored travel proposals for Southern African destinations, negotiating with suppliers for cost-effective services. Managed and updated client databases, ensuring efficient communication and coordination, while also budgeting and tracking travel expenses.

CRM Database Management Budgeting Client Communication

Administrative Assistant and Proofreader Expert

Lufthansa In Touch

Jun 2023 - Present (2 years)

Responded to passenger inquiries and resolved customer complaints through professional email communication. Assisted passengers with special needs, maintained accurate documentation, and proofread documents for clarity and accuracy.

Email Communication Documentation Management Proofreading Administrative Support Complaint Handling

Customer Service Representative

Lufthansa In Touch

Aug 2022 - Present (2 years 10 months)

Delivered high-quality customer service for inbound and outbound queries, assisting with flight bookings and sales. Efficiently resolved customer issues to exceed performance targets and built strong relationships by providing tailored solutions.

Customer Service Relationship Building Sales Support

Customer Service Consultant

South African 2nd Hand Shop

Nov 2017 - Present (7 years 7 months)

Managed the company’s online presence by regularly updating product listings and addressing customer inquiries and complaints with timely resolutions. Handled inventory management and ensured smooth transactions.

Online Presence Management Product Listing Inventory Management Complaint Handling

Customer Service Assistant

MTN-Congo

Feb 2012 - Present (13 years 4 months)

Handled high-volume customer inquiries via email, ensuring efficient communication and engagement with stakeholders. Provided accurate information on company products and services, directing customer issues to relevant departments for resolution.

Email Communication Stakeholder Engagement Product Knowledge Customer Support

Education

Degrees, certifications, and relevant coursework

Rhodes High School

High School Diploma, Business Studies

Completed high school education with a focus on Business Studies. Gained foundational knowledge in business principles and practices, preparing for further academic or professional pursuits.

LinkedIn Learning

Certificate of Completion, Critical Thinking and Problem Solving

Completed a course on Critical Thinking and Problem Solving through LinkedIn Learning. Developed skills in analytical thinking and effective problem-solving strategies applicable to various professional scenarios.

LinkedIn Learning

Certificate of Completion, Instructional Design: Needs Analysis

Undertook a course on Instructional Design focusing on Needs Analysis via LinkedIn Learning. Acquired knowledge in identifying learning gaps and designing effective instructional solutions to meet specific educational objectives.

LinkedIn Learning

Certificate of Completion, Creating Positive Conversation with Challenging Customers

Participated in a LinkedIn Learning course on Creating Positive Conversations with Challenging Customers. Enhanced communication skills for effective customer interaction and conflict resolution in challenging service environments.