Anele Lunga
@anelelunga
Dedicated customer service representative with a passion for helping others.
South AfricaWhat I'm looking for
I hold a Bachelor’s degree in Business Administration and have completed coursework toward a Master’s in Healthcare Organisation Management. I have a strong professional background in customer service, including experience working in a call center environment and as a travel agent. In these roles, I developed excellent communication, problem-solving, and client relationship skills, handling customer inquiries, resolving issues efficiently, and ensuring high levels of customer satisfaction.
My experience as a travel agent has equipped me with knowledge of booking systems, itinerary planning, and assisting clients with travel arrangements, while my call center experience strengthened my ability to work under pressure, manage high call volumes, and deliver consistent service. I am comfortable working with diverse clients from different cultural backgrounds and always strive to create positive and professional interactions.
I am highly disciplined, adaptable, and results-driven, with a passion for consulting, operations, and improving customer experiences. I enjoy working in remote environments and continuously look for ways to add value, improve processes, and contribute to organizational success. My goal is to grow in a dynamic role where I can utilize my skills, learn continuously, and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Lead Generation
Jan 2026 - Present (3 months)
Delivered exceptional customer
service for insurance clients,
generated leads, handled
objections,and maintained
accurate sales records using the
Vicidial system, achieving a 95%
customer satisfaction rate
Travel Agent
Hakverdi Travel Agency
Jan 2024 - Dec 2025 (1 year 11 months)
Assisted passengers with flight
bookings and travel inquiries using
Booking.com, Skyscanner and
Kayak, resolved issues efficiently, and
provided accurate flight information
to ensure smooth airport opera
Retail Sales Associate
LC Waikiki
Apr 2023 - Dec 2023 (8 months)
Drove sales growth by adapting
to industry trends, nurturing
client relationships, delivering
persuasive sales presentations,
and boosting customer
retenti
Education
Degrees, certifications, and relevant coursework
Cyprus International University
Master of Healthcare Organization Management, Healthcare Organization Management
2023 -
Successfully completed all modules with excellent grades, including Healthcare Technological Development, Communication Methods in Healthcare, Organizational Management, Strategic Management, Human Resources Management, and Marketing.
Gained in-depth theoretical knowledge of healthcare systems, management, and organizational strategy.
Leveraging my research and organizational skills to complete my Master’s thesis
Cyprus International University
Bachelor of Business Administration, Business Administration
2018 - 2022
Grade: 3.47/4
Activities and societies: Creativity and Innovation Club
Graduated from the top ranked university in North Cyprus, known for academic excellence and global competitiveness in Business and Economics.
Graduated with top academic performance, achieved top grades(A) in Research Methods,Case Studies, Business Communication,Creativity and Innovation, Strategic Management, etc
Developed strong adaptability and global communication skills by collaborating with international students.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Anele?
You can contact Anele and 90k+ other talented remote workers on Himalayas.
Message AneleFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
