Open to opportunities

Anele Lunga

@anelelunga

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Dedicated customer service representative with a passion for helping others.

Turkey

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a self-motivated and reliable customer service representative with extensive experience in retail and technical support. My journey began in Zimbabwe, where I honed my skills in a family-owned business, providing excellent customer service and managing inventory. This foundational experience taught me the importance of creating a positive shopping experience for customers.

In my most recent role as a Crypto Trading Support Specialist, I provided technical assistance to cryptocurrency traders, guiding them through account verification and transactions on platforms like Binance and Trust Wallet. My ability to maintain detailed records ensured compliance and service quality, while my strong communication skills helped clients navigate the complexities of crypto trading.

With a Bachelor’s degree in Business Administration and ongoing education in Healthcare Organization Management, I bring a blend of academic knowledge and practical experience to any team. I thrive in challenging environments and am committed to delivering exceptional service while fostering a collaborative team atmosphere.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Elite Bird Leather-KKTC

Jan 2022 - Jan 2023 (1 year)

Managed stock, transactions, and sales records while providing excellent customer service. Adaptable to challenging situations and able to work under pressure, ensuring secure transactions and maintaining confidentiality.

Customer Service Excel Inventory Management Sales Records Team Collaboration Problem Solving Time Management

Crypto Trading Support Specialist

IM Academy

Sep 2019 - Sep 2021 (2 years)

Provided technical support for cryptocurrency traders, assisting with account verification and security. Guided clients on trading strategies and maintained compliance records.

Technical Support Binance Trust Wallet Security Compliance

Retailer

Family-Owned Business

Jul 2015 - Oct 2018 (3 years 3 months)

Provided excellent customer service, assisted with sales, maintained inventory, and managed transactions. Contributed to store organization and promotions to enhance customer experience.

Customer Service Inventory Management Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Cyprus International University

Master of Healthcare Organization Management, Healthcare Organization Management

2023 -

Successfully completed all modules with excellent grades, including Healthcare Technological Development, Communication Methods in Healthcare, Organizational Management, Strategic Management, Human Resources Management, and Marketing.
Gained in-depth theoretical knowledge of healthcare systems, management, and organizational strategy.
Leveraging my research and organizational skills to complete my Master’s thesis

Cyprus International University

Bachelor of Business Administration, Business Administration

2018 - 2022

Grade: 3.47/4

Activities and societies: Creativity and Innovation Club

Graduated from the top ranked university in North Cyprus, known for academic excellence and global competitiveness in Business and Economics.
Graduated with top academic performance, achieved top grades(A) in Research Methods,Case Studies, Business Communication,Creativity and Innovation, Strategic Management, etc
Developed strong adaptability and global communication skills by collaborating with international students.