Dineo Pertunia Makgabo
@dineopertuniamakgabo
Compassionate customer service professional with aviation industry experience.
South AfricaWhat I'm looking for
I am a dedicated and customer-focused professional with over three years of experience in the aviation industry. My journey began as a Customer Service Agent at South African Airways, where I honed my skills in ensuring passenger satisfaction and safety. I excelled in greeting passengers, managing check-ins, and resolving queries, which helped me build strong relationships with customers. My commitment to providing exceptional service led to a seamless travel experience for passengers, ensuring they felt valued and cared for.
As a Flight Attendant, I took on the responsibility of being a brand ambassador for the airline, ensuring the safety and comfort of passengers during their flights. I demonstrated emergency procedures, administered first aid when necessary, and maintained high standards of customer service. My experience as a Field Operations Officer at Stats SA further enhanced my skills in training, stakeholder engagement, and operational management, allowing me to contribute effectively to team goals and project success.
Experience
Work history, roles, and key accomplishments
Field Operations Officer
Stats SA
Jan 2022 - Jan 2023 (1 year)
As a Field Operations Officer, I conducted training for fieldworkers, managed relationships, and monitored progress to ensure timely achievement of departmental goals. I contributed to policy development and assisted with stakeholder engagements, ensuring effective communication and problem-solving.
Cabin Crew Member
South African Airways
Aug 2015 - Oct 2021 (6 years 2 months)
As a Cabin Crew Member, I ensured passenger safety and comfort, served meals, demonstrated emergency procedures, and provided first aid when necessary. I acted as a brand ambassador for the airline, enhancing customer satisfaction during flights.
Customer Service Agent
South African Airways
Jul 2012 - Dec 2013 (1 year 5 months)
In my role as a Customer Service Agent, I greeted passengers, checked them in, and ensured their safety and comfort. I resolved queries, verified travel documents, and adhered to airline safety standards, achieving high levels of customer satisfaction.
Sales Associate/Cashier
Black Jeans Enterprise CC
Jun 2008 - Jan 2009 (7 months)
As a Sales Associate, I managed customer relationships, assisted with stock management, and ensured high levels of customer satisfaction through excellent sales service. I maintained store conditions and informed customers about promotions.
Education
Degrees, certifications, and relevant coursework
EPT Aviation
Cabin Crew Member Certificate, Aviation
2022 - 2023
Achieved a Cabin Crew Member Certificate, which included training in safety procedures, customer service, and emergency response.
TTTshwane University of Technology
National Diploma, Tourism Management
2011 - 2013
Completed a National Diploma in Tourism Management, focusing on the principles of tourism, hospitality, and customer service within the industry.
Maruatona Dikobe High School
Matric, General Education
2004 - 2008
Completed Matric with a focus on general education subjects, preparing for further studies and career opportunities.
Availability
Location
South AfricaAuthorized to work in
Job categories
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