Open to opportunities

Luyanda Ndlovu

@luyanda_ndlovu

Message

Dedicated Executive Assistant with strong organizational and multitasking skills.

South Africa

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my organizational skills.

I am a passionate and dedicated individual with a strong commitment to excellence. My experience as an Executive Assistant to the Deputy Director of the Department of Transport has equipped me with exceptional organizational skills and the ability to thrive in fast-paced environments. I have successfully increased executive productivity by 10% through strategic analysis and have cultivated over 50 national and international leadership relationships.

In addition to my administrative support experience, I have a solid background in customer service, having worked at Pick n Pay and Spirit Airlines. My ability to address customer queries and maintain vendor relationships has led to a 10-15% increase in sales through optimized online marketing strategies. As a Subject Matter Expert, I have trained and recruited over 120 new agents, significantly improving quality assessment scores by 22%.

Experience

Work history, roles, and key accomplishments

Current

Reservations Agent

Current

CCI Global

Aug 2023 - Nov 2023 (3 months)

Worked as a reservations agent, managing customer needs and operating multiple switchboards. Promoted to Subject Matter Expert after 4 months due to outstanding performance.

Customer Service Communication Team Collaboration Problem Solving Time Management

Executive Assistant

Department of Transport

Jul 2022 - Jun 2024 (1 year 11 months)

Provided administrative support to the Deputy Director, managing calendars, coordinating travel, and overseeing communications. Increased productivity by 20% and managed over 7 provincial projects, contributing to significant cost savings.

Calendar Management Project Coordination Communication Productivity Team Leadership Budget Management Data Analysis Administrative Support

Subject Matter Expert

Spirit Airlines

Feb 2023 - Mar 2023 (1 month)

Provided training and support to reservation agents, focusing on recruitment and quality assurance. Successfully recruited over 120 new agents and improved QA scores by an average of 22%.

Training Recruitment Quality Assurance Coaching Communication Problem Solving

Reservations Agent

Spirit Airlines

Dec 2022 - Feb 2023 (2 months)

Handled customer inquiries and managed reservations while meeting KPI targets. Achieved a guest satisfaction rate of 97.8% and a first call resolution rate of 99% through effective communication and problem-solving.

Reserving KPIs Communication Team Collaboration Problem Solving Time Management

Customer Service Representative

Pick n Pay

Dec 2021 - Jun 2022 (6 months)

Delivered exceptional customer service in a fast-paced environment, resolving queries and maintaining vendor relationships. Increased sales by optimizing online marketing strategies and trained new virtual shopping assistants.

Customer Service Vendor Relations Problem Solving Inventory Management Communication Cash Flow Management