Gamu Ngwenya

I am a detail-oriented and adaptable customer service and administrative specialist with extensive experience in remote client management and CRM systems. My background includes handling complex client needs, conducting thorough research, and providing tailored solutions in fast-paced environments. Currently, I am pursuing a Bachelor of Information Science, which complements my practical experience and enhances my ability to deliver exceptional service.

In my most recent role at Freedom Forever, I managed a high volume of outbound calls, effectively gathering and verifying key information to pre-qualify households for energy consultation services. My ability to communicate clearly and professionally with diverse clients across various time zones has been instrumental in my success. I pride myself on my organizational skills and my calm, customer-first approach, which has allowed me to adapt communication strategies based on customer responses and program requirements.

Previously, as a Freelance Travel Agent with AsapTickets, I utilized CMS to manage customer interactions and provided personalized travel solutions. My commitment to continuous learning is evident through the completion of over 129 training modules on customer service and sales techniques. I am eager to leverage my skills and experiences in a flexible, remote opportunity that aligns with my long-term growth and meaningful impact.