Nsuku Cliford Masaka

I am a dedicated and results-driven Customer Service Professional with proven experience in delivering exceptional support in fast-paced, client-facing environments. My roles at Menzies Aviation and The Travel Management Company have equipped me with the skills to manage high volumes of customer interactions with professionalism and empathy. I am adept at resolving issues efficiently while maintaining a positive brand image.

My expertise includes using CRM platforms such as ZOHO to track inquiries, optimize workflows, and enhance customer satisfaction. I have been recognized for my strong communication skills, adaptability, and conflict resolution abilities. I am passionate about building lasting customer relationships and contributing to team success in dynamic service-oriented settings.