Open to opportunities

latavia richardson

@lataviarichardson

Message

I am a customer service specialist focused on efficient problem-solving and support.

United States

Message

What I'm looking for

I seek a customer-facing role where I can grow customer loyalty, resolve complex issues, apply technical support skills, and advance within a supportive team focused on service excellence.

I am a dedicated customer service professional with extensive experience resolving inquiries, investigating complaints, and negotiating solutions across healthcare and travel services. I specialize in visa and passport processing and consistently deliver high levels of customer satisfaction.

I bring technical proficiency with Microsoft Office, CRM platforms, Salesforce, Epic, Mac OS and iOS, and I have supported both software troubleshooting and device setup. I type over 40 wpm with a high degree of accuracy and maintain strong attention to detail under pressure.

I am driven to grow customer loyalty and maintain the highest level of service while improving processes and productivity through accurate recordkeeping, proactive communication, and a solutions-oriented mindset.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

BJC HealthCare

Jul 2024 - Aug 2025 (1 year 1 month)

Received and resolved customer inquiries and complaints, investigated issues and negotiated solutions to restore service and satisfaction.

Customer Service CRM Typing Communication Problem Solving

Visa and Passport Specialist

CIBT Visas, Inc.

Jun 2022 - Jan 2024 (1 year 7 months)

Specialized in visa and passport processing by collecting required traveler documents and submitting them to consulates, streamlining workflows to maximize productivity.

Visa Processing Document Management Customer Service CRM Process Improvement Microsoft Office Communication

Member Service Representative

Anthem, Inc.

Aug 2021 - Nov 2021 (3 months)

Answered member insurance questions, reviewed claims and walked members through plan details, and routed members to appropriate departments to resolve issues.

Insurance Claims Member Services Customer Support Phone Support Microsoft Office Escalation Management

Customer Service Representative

Conduent

Sep 2020 - Aug 2021 (11 months)

Provided technical support for customer devices, assisting with setup, restoration, and troubleshooting to resolve iOS and macOS issues.

Technical Support iOS MacOS Troubleshooting Customer Service Remote Support Ticketing Systems

Customer Service Representative

Express Scripts

Dec 2018 - Mar 2020 (1 year 3 months)

Handled inbound calls to assist patients with prescription inquiries, answered questions, resolved complaints, and liaised between patients and healthcare providers.

Patient Support Customer Service Medical Terminology CRM

Customer Support Representative

Magellan Health Care

Mar 2015 - Dec 2018 (3 years 9 months)

Answered incoming calls on eligibility, benefits, claims and authorizations, identified and managed crisis calls, and provided continuous follow-up until resolution.

Claims Processing Crisis Intervention Authorization Customer Service Healthcare Communication