Looking for a job

Mercy Adejumo

@mercyadejumo

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Customer service professional with 5+ years delivering support, technical troubleshooting, and CRM-driven results.

Zimbabwe

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What I'm looking for

I seek a customer-focused role where I can use CRM skills, technical troubleshooting, and communication strengths to improve satisfaction and retention.

I am a customer service professional with over five years' experience across technical support, sales, and front-desk roles, consistently using CRM systems and multiple platforms to resolve inquiries and improve retention.

I excel at clear verbal and written communication, remote troubleshooting, and learning operational changes quickly; I have trained new hires, handled high call volumes, and achieved measurable improvements in customer satisfaction.

I am HIPAA-aware and comfortable in fast-paced environments, focused on delivering first-call resolution, accurate documentation, and building productive relationships with internal and external customers.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ciox Health

Sep 2024 - Present (1 year 4 months)

Contact assigned medical providers via phone, chat, and email to obtain medical charts, resolve inquiries, and ensure HIPAA-compliant handling of patient records while improving first-call resolution.

Customer Service HIPAA CRM Phone Support Email Support Multitasking

Customer Service Representative

Miltech Consulting

Oct 2023 - Aug 2024 (10 months)

Handled 50+ daily customer interactions, entered and managed data for 1000+ customers, trained new hires, and leveraged video conferencing to support customer retention and upsell opportunities.

Customer Service Data Entry Training Upselling Zoom Skype Conflict Resolution CRM

Front Desk Associate

Wingate

May 2021 - Sep 2023 (2 years 4 months)

Managed front-desk operations handling 90+ calls daily, maintained records and supplies, and improved customer satisfaction by 15% while reducing cancellations by 5% through targeted retention tactics.