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Jennifer Deas

@jenniferdeas

Customer service representative at CGI Technologies, Inc. – U.S. Department of State, processing U.S. passport applications and customer inquiries.

United States

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At CGI Technologies, Inc. – U.S. Department of State, I processed customer inquiry correspondence and U.S. passport and passport ID card applications. I also provided in-person customer service to passport applicants and government staff.

At AmeriHealth Caritas (Object Win Contractor), I handled high-volume inbound calls, documented inquiries, and safeguarded confidential information. I also conducted welcome calls and health assessment surveys for members.

My experience includes supporting American Express cardholders with travel inquiries at TELUS Digital and helping Comcast / Xfinity customers with service, billing, and appointment questions. Earlier, I scheduled patient appointments and documented communications in an electronic medical record system at Mindleaf Technologies.

Experience

Work history, roles, and key accomplishments

Passport Support Associate II

CGI Technologies, Inc.

Oct 2024 - Aug 2025 (10 months)

Processed customer inquiry correspondence and US Passport applications, providing in-person customer service and operating computer systems for data entry, image review, and document preparation.

Data Entry Documentation Preparation Customer Service Microsoft Word PowerPoint Excel Outlook Government Agency Clearances

Customer Service Representative – Authorizations

AmeriHealth Caritas

Jun 2023 - Jun 2024 (1 year)

Handled high-volume inbound calls, de-escalated callers, maintained documentation, and met performance metrics for accuracy and customer satisfaction.

Customer Service Call Handling De escalation Documentation HIPAA Data Privacy Product Knowledge

Inbound Customer Support and Travel Consultant

TELUS Digital

Apr 2022 - May 2023 (1 year 1 month)

Aided American Express Cardholders with travel inquiries including reservations, routing, fares, and schedule changes, while communicating policies and supporting service disruptions.

Customer Service Travel Consulting Reservations Data Entry Multitasking Problem Solving Conflict Resolution Time Management

Technical Customer Service Representative

Comcast / Xfinity

Apr 2017 - Feb 2022 (4 years 10 months)

Assisted customers with service inquiries, billing questions, and appointment scheduling, while documenting cases and escalating issues as needed.

Customer Service Technical Support Data Entry Microsoft Office Communication Skills Problem Solving Multitasking

Medical Appointment Call Center Clerk / Scheduler

Mindleaf Technologies

May 2016 - Aug 2017 (1 year 3 months)

Answered incoming calls, scheduled patient appointments using EMR, verified patient information, and maintained confidentiality in compliance with HIPAA.

EMR Scheduling Customer Service HIPAA Data Entry Communication Skills Call Handling

Customer Service Representative / Provider Enrollment Specialist

Select Health of South Carolina

Sep 2014 - Dec 2016 (2 years 3 months)

Responded to high-volume inquiries, collaborated with internal departments, and supported member education and provider enrollment processes.

Customer Service Provider Enrollment Documentation De escalation HIPAA Data Entry Communication Skills

Education

Degrees, certifications, and relevant coursework

Trident Technical College

Certificate, Medical Billing and Coding

Completed the Medical Billing and Coding Program at Trident Technical College in August 2024.

Trident Technical College

Registered Medical Assistant (RMA), Medical Assisting

2018 - 2019

Completed the Medical Assisting Program at Trident Technical College, earning the Registered Medical Assistant (RMA) credential from American Medical Technologists.