Open to opportunities

Clardius Baya

@clardiusbaya

Message

Experienced customer service representative with strong analytical skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an industrious and motivated professional with over 7 years of experience in customer service. My diverse skill set includes proficiency in various software programs, strong analytical abilities, and a commitment to delivering exceptional service. I thrive under pressure and am dedicated to following company procedures to ensure the best outcomes for clients.

Throughout my career, I have held roles such as Tax Specialist, Sales Representative, and Health Care Specialist, where I have consistently demonstrated my ability to assist clients effectively. My experience in the airline industry has equipped me with the skills to manage customer inquiries, resolve issues, and provide personalized support. I am passionate about continuous learning and improving processes to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Turbo Tax Specialist

Working Solution

Jan 2025 - Apr 2025 (3 months)

Assisted clients in the preparation and filing of federal and state tax returns, ensuring accuracy and compliance with tax laws. Provided guidance on tax deductions, credits, and other tax-related inquiries to maximize client benefits.

Tax Preparation Tax Law Customer Service

Sales Representative

Calendars.com

Oct 2024 - Jan 2025 (3 months)

Established and maintained strong relationships with clients to understand their needs and preferences. Delivered engaging presentations and demonstrations to potential clients, showcasing how products meet their needs.

Sales Client Relationship Management Product Knowledge CRM Systems Negotiation

Health Care Specialist

VXI Global

Feb 2022 - Oct 2024 (2 years 8 months)

Provided patient support and education on healthcare services, medications, and treatment plans. Managed patient inquiries and resolved issues efficiently, ensuring a high level of customer satisfaction.

Patient Care Healthcare Services Customer Satisfaction Communication

Travel Specialist

South West Airline

Feb 2020 - Jan 2022 (1 year 11 months)

Assisted customers in planning and booking travel itineraries, providing guidance on routes, schedules, and fares. Managed customer inquiries and resolved issues related to bookings, cancellations, and travel changes.

Customer Service Communication

Data Entry Clerk

Redd Diamond Recruiting

Jan 2019 - Dec 2019 (11 months)

Accurately entered and maintained data in various databases and management systems, ensuring data integrity and confidentiality. Reviewed and verified data for accuracy, identifying and correcting discrepancies as needed.

Data Entry Data Management Report Preparation Data Protection