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Larize Vieira

@larizevieira

Customer support professional at Concentrix who supported easyJet B2B clients across EMEA through calls, email, and chat.

Germany

Message

What I'm looking for

I'm seeking international or remote opportunities in Customer Success and Client Support.

At Concentrix, I supported easyJet B2B clients across EMEA through calls, email, and chat, using SaaS platforms including ERES and Verint. I contributed to team KPIs such as first contact resolution and customer satisfaction.

At Qatar Airways, I delivered passenger service with attention to comfort, safety, and cultural sensitivity. I also worked to provide effective solutions and reinforce positive customer experiences.

At Auchan Retail, I managed customer workshop projects from planning through execution and coordinated with clients, suppliers, and cross-functional teams. Earlier, I provided retail sales service, maintained product organization, and trained new hires in sales techniques.

Experience

Work history, roles, and key accomplishments

Customer Advisor

Concentrix

Apr 2025 - Jul 2025 (3 months)

Delivered support via calls, emails and chat for B2B clients across EMEA region using SaaS platforms such as ERES and Verint. Contributed to team KPIs including first contact resolution, average handling time and customer satisfaction (CSAT).

SaaS ERES Verint Customer Support Communication Skills Problem Solving KPI Management

Cabin Crew

Qatar Airways

Apr 2023 - Apr 2025 (2 years)

Delivered exceptional customer service by anticipating passenger needs, ensuring comfort, safety, and satisfaction with cultural sensitivity. Utilized strategic problem-solving to enhance customer loyalty and reinforce positive brand perception.

Customer Service Problem Solving Cultural Sensitivity Safety Communication Skills

Auchan Academy Project Manager

Auchan Retail

Mar 2022 - Mar 2023 (1 year)

Led end-to-end management of customer workshop projects from planning to execution and collaborated with clients, suppliers, and cross-functional teams. Managed customer engagement through personalized phone and email communication, ensuring timely updates and support.

Project Management Customer Engagement Communication Skills Collaboration Planning

Retail Sales Specialist

Auchan Retail

Aug 2018 - Mar 2022 (3 years 7 months)

Provided high-quality customer service and maintained optimal product organization, driving sales growth and consistently meeting performance targets. Trained new hires in sales techniques, reinforcing service standards and fostering a highly efficient team dynamic.

Customer Service Sales Training Teamwork Product Organization