Anu Tegwan

I am a Customer Success Manager with a proven track record in client management, product collaboration, and data-driven insights. My experience includes managing over 50 Tier 1 EMEA accounts, where I achieved a remarkable 95% operational accuracy, generating more than $70K in monthly recurring revenue. I take pride in my ability to reduce churn to just 2% through proactive issue resolution and strategic client engagement, significantly boosting client satisfaction and retention.

Throughout my career, I have demonstrated a strong ability to translate client needs into actionable product features. I have successfully led initiatives that improved Net Promoter Scores from 20 to 60 and have been instrumental in onboarding new client entities. My analytical skills have allowed me to build and maintain dashboards that monitor key performance indicators, enhancing SLA compliance by 25% and recovering $500K in overdue invoices. I am driven by a product mindset and thrive in environments where I can leverage data to inform strategic decisions.

In addition to my client-facing roles, I have collaborated closely with product and engineering teams to convert client feedback into business requirement documents, influencing product roadmaps and driving continuous improvement. I am passionate about fostering strong relationships and ensuring that clients achieve their desired outcomes through effective platform adoption and engagement.