Open to opportunities

Regina Goellner

@reginagoellner

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Experienced Customer Success Consultant with a focus on client retention.

Germany

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What I'm looking for

I am looking for a role that values collaboration and innovation, offering opportunities for professional growth and the ability to make a meaningful impact.

I am a dedicated Customer Success Consultant at OpenUp GmbH, where I have successfully maintained an ARR of 115% YoY while fostering long-term partnerships with clients. My role involves collaborating with cross-functional teams to ensure smooth onboarding and retention of enterprise clients, which has led to a remarkable 20% increase in customer satisfaction. I pride myself on being a trusted advisor, providing expert guidance on mental wellbeing solutions tailored to each client’s needs, ultimately improving client engagement and product adoption rates by 15%.

Before my current position, I served as a Project Manager at Geiger Maximizing Net-Solutions GmbH, where I was responsible for PMO on large-scale projects, acting as the internal interface between management and specialist levels. My experience also includes working as a Senior Consultant at JLL Deutschland GmbH, where I co-led the growth of the workplace strategy team in Germany. My diverse background in project management and customer care has equipped me with the skills to develop innovative workplace concepts and manage high-value accounts effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Consultant

Current

OpenUp GmbH

Apr 2022 - Present (3 years 4 months)

Responsible for ME and LE client implementation and retention, maintaining an ARR of 110% YoY and fostering long-term partnerships. Collaborated with cross-functional teams to ensure smooth onboarding and retention of enterprise clients, leading to a 20% increase in customer satisfaction.

Client Relationship Management Mental Health Expertise Strategic Account Management Cross Functional Collaboration

Project Manager, Technical Customer Care

Geiger Maximizing Net-Solutions GmbH

May 2018 - Oct 2021 (3 years 5 months)

Served as PMO for large-scale projects, providing consulting services to C-Suite executives. Managed project realization and acted as an internal interface between management and specialist levels.

Project Management Consulting Stakeholder Management Project Realization

Senior Consultant / Project Manager

JLL Deutschland GmbH

Mar 2015 - May 2018 (3 years 2 months)

Co-responsible for growing the workplace strategy team in Germany, providing independent project support and customer assistance. Managed project acquisition, budget preparation, cost and project monitoring, and supplier management.

Workplace Strategy Project Management Customer Support Budget Management Supplier Management Change Management

Consultant Strategy+

AECOM Deutschland

Oct 2013 - Mar 2015 (1 year 5 months)

Responsible for customer care, development of new workplace concepts, and project acquisition. Managed budget preparation, cost and project monitoring, specifications, and supplier management.

Customer Care Workplace Concepts Project Acquisition Budget Management feasibility studies Change Management

Interior Designer / Project Manager

VeenendaalCave

Jun 2011 - May 2013 (1 year 11 months)

Developed office and medical practice extensions ranging from 140 to 2,000 square meters. Provided site supervision and customer care for various projects.

Interior Design Project Management Site Supervision Customer Care Office Design

Account Assistant Global Sales

TMF Group

Jan 2008 - Aug 2008 (7 months)

Prepared RFPs and RFIs, and manipulated CRM software for various tasks. Generated cost estimates for potential customers.

RFP RFI CRM Software Cost Estimation Sales Support

Education

Degrees, certifications, and relevant coursework

University of New York in Prague

MBA, Project Management

2013 - 2015

Grade: Valedictorian

Activities and societies: Valedictorian

Completed a Master of Business Administration with a specialization in Project Management through weekend studies. Focused on advanced topics including Project & Operations Management, Key Account Management, Negotiation & Conflict Resolution, and Financial Strategy. Graduated as Valedictorian.

Savannah College of Art and Design

Bachelor of Fine Arts, Interior Design

2008 - 2011

Grade: Magna Cum Laude

Activities and societies: Magna Cum Laude

Earned a Bachelor of Fine Arts in Interior Design, graduating with Magna Cum Laude honors. Developed expertise in design principles, space planning, and project execution relevant to interior environments.

University of New York in Prague

Bachelor of Science, Business Administration

2004 - 2007

Completed a Bachelor of Science degree in Business Administration. Gained foundational knowledge in business principles, management, and administrative practices.

Townshend International School

International High School Diploma, General Studies

1990 - 2004

Grade: 1,0

Obtained an International High School Diploma with a final grade of 1.0. This comprehensive program provided a strong academic foundation across various subjects.