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AK@alikaradeniz
Experienced Customer Support Specialist with a passion for service excellence.
GermanyI'm an experienced Customer Support Specialist with over four years of expertise in delivering exceptional service across various industries. Born and raised in Germany, I am a native German speaker and fluent in English, which allows me to communicate effectively with a diverse clientele. My commitment to high-quality support is evident in my ability to manage customer inquiries and resolve issues efficiently.
Throughout my career, I have worked with notable companies such as HelloFresh and Webhelp, where I honed my skills in CRM tools and customer interaction. My role as a Quality Specialist involved monitoring customer interactions and providing coaching to improve service quality. I thrive in remote work environments and am adept at managing my time effectively to meet customer needs.
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Work history, roles, and key accomplishments
Various Clients
Jan 2023 - Present (2 years 10 months)
Advising customers on electricity and gas services while managing inquiries professionally using various CRM tools.
Various Clients
Jan 2023 - Present (2 years 10 months)
Advising customers on electricity and gas services while managing inquiries professionally using various CRM tools.
HelloFresh
Jan 2022 - Jan 2023 (1 year)
Handled customer inquiries via email and phone, resolving issues related to deliveries and subscriptions.
HelloFresh
Jan 2022 - Jan 2023 (1 year)
Handled customer inquiries via email and phone, resolving issues related to deliveries and subscriptions.
Webhelp (Amazon Project)
Jan 2021 - Jan 2022 (1 year)
Promoted to Quality Specialist, monitored and improved customer interactions, providing feedback and coaching.
Webhelp (HRS Hotel Booking Portal)
Jan 2020 - Jan 2021 (1 year)
Supported customers in both English and German, assisting with hotel bookings and resolving complaints.
Webhelp (HRS Hotel Booking Portal)
Jan 2020 - Jan 2021 (1 year)
Supported customers in both English and German, assisting with hotel bookings and resolving complaints.
Degrees, certifications, and relevant coursework
Secondary School Certificate, General Education
2014 - 2018
Completed the Realschulabschluss, which is a secondary school certificate in Germany, demonstrating proficiency in various subjects and preparing for further education or vocational training.
Software and tools used professionally
GermanyYou can contact Ali and 90k+ other talented remote workers on Himalayas.
Message Ali
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