Open to opportunities

Ali Karadeniz

@alikaradeniz

Message

Experienced Customer Support Specialist with a passion for service excellence.

Germany

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I'm an experienced Customer Support Specialist with over four years of expertise in delivering exceptional service across various industries. Born and raised in Germany, I am a native German speaker and fluent in English, which allows me to communicate effectively with a diverse clientele. My commitment to high-quality support is evident in my ability to manage customer inquiries and resolve issues efficiently.

Throughout my career, I have worked with notable companies such as HelloFresh and Webhelp, where I honed my skills in CRM tools and customer interaction. My role as a Quality Specialist involved monitoring customer interactions and providing coaching to improve service quality. I thrive in remote work environments and am adept at managing my time effectively to meet customer needs.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support Consultant

Current

Various Clients

Jan 2023 - Present (2 years 4 months)

Advising customers on electricity and gas services while managing inquiries professionally using various CRM tools.

CRM Tools Customer Service Communication

Current

Freelance Customer Support Consultant

Current

Various Clients

Jan 2023 - Present (2 years 4 months)

Advising customers on electricity and gas services while managing inquiries professionally using various CRM tools.

CRM Tools Customer Service

Customer Support Agent

HelloFresh

Jan 2022 - Jan 2023 (1 year)

Handled customer inquiries via email and phone, resolving issues related to deliveries and subscriptions.

Communication

Quality Specialist & Customer Support Agent

Webhelp (Amazon Project)

Jan 2021 - Jan 2022 (1 year)

Promoted to Quality Specialist, monitored and improved customer interactions while providing feedback and coaching.

Quality Coaching

Customer Support Agent

HelloFresh

Jan 2022 - Jan 2023 (1 year)

Handled customer inquiries via email and phone, resolving issues related to deliveries and subscriptions.

Quality Specialist & Customer Support Agent

Webhelp (Amazon Project)

Jan 2021 - Jan 2022 (1 year)

Promoted to Quality Specialist, monitored and improved customer interactions, providing feedback and coaching.

Quality Communication Coaching

Customer Support Agent

Webhelp (HRS Hotel Booking Portal)

Jan 2020 - Jan 2021 (1 year)

Supported customers in both English and German, assisting with hotel bookings and resolving complaints.

Customer Support Agent

Webhelp (HRS Hotel Booking Portal)

Jan 2020 - Jan 2021 (1 year)

Supported customers in both English and German, assisting with hotel bookings and resolving complaints.

Communication

Education

Degrees, certifications, and relevant coursework

Secondary School

Secondary School Certificate, General Education

2014 - 2018

Completed the Realschulabschluss, which is a secondary school certificate in Germany, demonstrating proficiency in various subjects and preparing for further education or vocational training.