Open to opportunities

Viviana Picciallo

@vivianapicciallo

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Detail-oriented professional with expertise in client operations and logistics.

Germany

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What I'm looking for

I am seeking a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am an adaptable and detail-oriented professional with a Master’s in International Business, specializing in client operations, logistics, and process optimization. My experience spans across the e-commerce, retail, and luxury sectors, where I have honed my skills in streamlining workflows and enhancing service quality. I am passionate about supporting cross-functional collaboration and driving operational improvements that boost business performance and customer satisfaction.

Currently, I serve as a Customer Success & Operations Specialist at Concentrix GmbH in Berlin, where I provide technical support and recommendations for businesses on Instagram and Facebook. My role involves optimizing social media strategies, maintaining high customer satisfaction ratings, and performing data analysis to identify trends that improve team performance. I have also conducted mentoring sessions to enhance workflow efficiency within my team.

Previously, I worked as a Logistics Specialist Intern at Montredo GmbH, managing logistics for luxury watch shipments and ensuring compliance with international trade regulations. My background includes a strong foundation in market research, digital marketing, and customer relationship management, which I leverage to develop effective strategies for business expansion and customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Operations Specialist

Current

Concentrix GmbH

Jul 2024 - Present (1 year)

Provided technical support and recommendations for businesses and creators on Instagram and Facebook, optimizing social media strategies. Maintained customer satisfaction rating (CSAT) and exceeded KPI targets for issue resolution and response time.

Technical Support Customer Satisfaction KPIs Data Analysis Process Improvement Mentoring Training

Logistics Specialist Intern

Montredo GmbH

Oct 2023 - Apr 2024 (6 months)

Managed inbound and outbound logistics for international luxury watch shipments, processing customs documentation and ensuring compliance with international trade regulations. Oversaw inventory control and warehouse operations, maintaining stock accuracy and efficient order fulfillment.

Logistics Management Inventory Control Warehouse operations Quality Assurance Supply Chain Management International Trade

Retail Business Analyst Assistant

CFK Italy S.r.l.

Apr 2023 - Jul 2023 (3 months)

Conducted data analysis to identify market expansion strategies and assisted in developing digital marketing campaigns to enhance brand positioning and customer engagement. Conducted business strategy planning for expansion into new markets.

Data Analysis Market Research Digital Marketing Business Strategy Customer Engagement Positioning)

Cabin Crew

Crewlink Ireland Ltd (Ryanair/Malta Air)

Jul 2021 - Jul 2022 (1 year)

Delivered high-quality customer service to over 200 passengers per flight, ensuring smooth in-flight operations. Managed onboard sales.

Customer Service In Flight Operations Sales Problem Solving Communication

Travel Agent Assistant

Nozomi Travel

May 2019 - Jul 2019 (2 months)

Assisted in creating and maintaining social media content to improve brand visibility and engagement. Supported travel agents with various administrative tasks.

Customer Engagement Administrative Support

Education

Degrees, certifications, and relevant coursework

Università Cattolica Del Sacro Cuore

Master in International Business, International Business

Focused on global supply chain management and international business strategy. Gained expertise in optimizing international operations and developing strategic business approaches.

Università Degli Studi di Bari Aldo Moro

Bachelor's Degree in Foreign Languages and Cultures for Tourism & International Mediation, Foreign Languages and Cultures for Tourism & International Mediation

Specialized in translation, cultural studies, and legal & economic subjects. Developed strong linguistic and intercultural communication skills relevant to international mediation and tourism.