VP
Open to opportunities

Viviana Picciallo

@vivianapicciallo

Detail-oriented professional with expertise in client operations and logistics.

Germany
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What I'm looking for

I am seeking a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am an adaptable and detail-oriented professional with a Master’s in International Business, specializing in client operations, logistics, and process optimization. My experience spans across the e-commerce, retail, and luxury sectors, where I have honed my skills in streamlining workflows and enhancing service quality. I am passionate about supporting cross-functional collaboration and driving operational improvements that boost business performance and customer satisfaction.

Currently, I serve as a Customer Success & Operations Specialist at Concentrix GmbH in Berlin, where I provide technical support and recommendations for businesses on Instagram and Facebook. My role involves optimizing social media strategies, maintaining high customer satisfaction ratings, and performing data analysis to identify trends that improve team performance. I have also conducted mentoring sessions to enhance workflow efficiency within my team.

Previously, I worked as a Logistics Specialist Intern at Montredo GmbH, managing logistics for luxury watch shipments and ensuring compliance with international trade regulations. My background includes a strong foundation in market research, digital marketing, and customer relationship management, which I leverage to develop effective strategies for business expansion and customer engagement.

Experience

Work history, roles, and key accomplishments

NT

Travel Agent Assistant

Nozomi Travel

May 2019 - Jul 2019 (2 months)

Assisted in creating and maintaining social media content to improve brand visibility and engagement. Supported travel agents with various administrative tasks.

Education

Degrees, certifications, and relevant coursework

Università Cattolica Del Sacro Cuore logoUC

Università Cattolica Del Sacro Cuore

Master in International Business, International Business

Focused on global supply chain management and international business strategy. Gained expertise in optimizing international operations and developing strategic business approaches.

Università Degli Studi di Bari Aldo Moro logoUM

Università Degli Studi di Bari Aldo Moro

Bachelor's Degree in Foreign Languages and Cultures for Tourism & International Mediation, Foreign Languages and Cultures for Tourism & International Mediation

Specialized in translation, cultural studies, and legal & economic subjects. Developed strong linguistic and intercultural communication skills relevant to international mediation and tourism.

SDA Bocconi logoSB

SDA Bocconi

Additional Coursework, Management of Fashion & Luxury Companies

Completed coursework in the Management of Fashion & Luxury Companies. Studied strategic management and business models within the luxury industry.

Tech stack

Software and tools used professionally

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Viviana Picciallo - Customer Success & Operations Specialist - Concentrix GmbH | Himalayas