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Felix Poggenpohl

@felixpoggenpohl

Customer Success professional at LinkedIn who onboarded enterprise clients and translated business goals into platform adoption strategies.

Germany

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At LinkedIn, I acted as a customer success point of contact for LinkedIn Learnings corporate clients, translating business goals into platform adoption strategies. I led one-on-one onboarding and training sessions to help customers embed the platform into their L&D programs.

I owned technical escalations end-to-end and partnered with managers and product leads to relay customer feedback into process and product decisions.

At Accenture, I supported Trust & Safety operations for a major technology client, analyzed recurring quality issues, and shared findings with Quality and Reporting teams. I also coached Quality Analysts and Team Leaders.

Experience

Work history, roles, and key accomplishments

Operations & Trade Support Roles

Various employers

Supervised daily operations and cross functional teams in a target based environment, including roles as BOMing Supervisor and TradeConnex. Operated heavy equipment such as forklifts, tractors, and excavators up to 70 tonnes.

Operations Management Team Leadership Heavy Equipment Operation Forklift operation Tractor Excavator

Learning Solutions Consultant

Acted as a customer success point of contact for LinkedIn Learning corporate clients, translating business goals into platform adoption strategies. Led onboarding and training sessions, owned technical escalations, and partnered with managers to relay customer feedback.

Customer Success Onboarding Training Technical Troubleshooting Stakeholder Management Platform Adoption Escalation Management

Customer Service Agent, Trust & Safety

Accenture

Resolved customer issues for German and English speaking clients, maintaining high satisfaction within defined turnaround time targets. Identified and reported recurring customer trends to contribute to quality and process improvements.

Customer Service Trust and Safety Issue Resolution Trend Analysis Process Improvement

Subject Matter Expert, Trust & Safety

Accenture

Supported enterprise-scale Trust & Safety operations for a major technology client within a final review quality queue. Communicated policy changes, analyzed quality issues, and coached Quality Analysts and Team Leaders.

Trust and Safety Operations Quality Assurance Policy Implementation Root Cause Analysis Coaching Communication Skills