Valeria Castronovo

Promoted from Senior Customer Success Associate for taking on training and coaching responsibilities. Conducted quality assurance reviews, held coaching sessions, designed training programs, and developed SOPs, contributing to a 20% reduction in First Contact Resolution.

Resolved customer inquiries, managed B2B seller portfolios, monitored account health, and analyzed data using Tableau. Self-taught AI tool to diagnose inventory file upload failures, cutting diagnosis time from 10 to 2 minutes.

Acquired and managed affluent private clients for luxury furniture projects, providing consultative sales support and building long-term relationships. Managed orders, inventory, and invoicing in PrestaShop integrated with Sirio Cloud.

Assisted the Buying Manager during seasonal sales campaigns, presenting new collection pieces and managing orders. Entered and maintained order and product data accurately in internal systems.

Sold luxury jewellery through a consultative, needs-based sales approach, building customer loyalty and maintaining product catalogs. Processed and monitored customer orders to ensure timely fulfilment.

Provided direct, in-store sales assistance to customers.

Completed the Customer Success Management Fundamentals certification.

Completed the How to Design and Deliver Training Programs certification.

Completed the Eccellenze in Digitale certification.

Pursued studies in Economics and Business Administration, but did not complete the program.