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Lara MurdockLM
Open to opportunities

Lara Murdock

@laramurdock

Sales and service specialist who turns data into loyal customers through clear communication.

United States
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What I'm looking for

I’m looking for a role where I can blend sales, customer experience, and data analysis to set clear KPIs, manage risks, and support high-performing teams with strong communication and measurable outcomes.

I bring a “sales-savvy and service-driven” approach, combining expert customer care with a passion for achieving goals. I help companies transform raw data into actionable insights, turning organizational challenges into opportunities for growth and building stronger teams through clear communication.

I’m also a hands-on “award-winning supervisor and mentor” with deep experience in risk management, HR, recruitment, and customer support. From revamping insurance policies and developing a facility-wide risk assessment executive summary to leading KPIs, NPS survey management, and staffing workflows, I consistently organize complex information, assess risk, and drive measurable results across high-performing operations.

Experience

Work history, roles, and key accomplishments

Advanced Surfaces Corporation logoAC
Current

Sales And Marketing Specialist

Jan 2023 - Present (3 years 6 months)

Responsible for sales appointment setting for our industrial floor services in the state of Arkansas, Louisiana, Oklahoma, Missouri, Kansas and Texas.
Email and SMS Marketing and Sales
Establish and monitor KPIs
Responsible for social media presence management.
Responsible for regularly analyzing sales data and response from clients and consumers.

Hilliary logoHI

Customer Service Supervisor

May 2024 - Apr 2026 (1 year 11 months)

Team Management: Supervises and coordinates the activities of customer service representatives, ensuring they provide excellent service and meet performance goals
Establish and monitor KPIs (e.g., deliverability, engagement, conversion, revenue impact).
Training and Development: Provides training and ongoing support to new and existing staff, helping them develop the skills to handle customer inqu

American Pool Georgia logoAG

Staffing Assistant

Jan 2021 - Jan 2023 (2 years)

Recruitment for aquatic professionals and entry-level employees across 7 states (OK, LA, GA, SC, NC, PA, AR) Responsible for scheduling and payroll for 150+ employees Handling tasks and duties requested by the staffing director Fielding emergency phone calls and escalating as needed for all departments in the office Payroll Services for over 150 seasonal employees Exit interviews and rehire interv

American Pool logoAP

Staffing Assistant

Jan 2021 - Jan 2023 (2 years)

-Recruitment for aquatic professionals and entry-level employees across 7 states (OK, LA, GA, SC, NC, PA, AR)
-Responsible for scheduling and payroll for 150+ employees
-Handling tasks and duties requested by the staffing director
-Fielding emergency phone calls and escalating as needed for all departments in the office

American Pool logoAP

Regional Supervisor

May 2018 - Apr 2020 (1 year 11 months)

-Manage staff and recruiting attempts
-Seasonal subcontracting with residential pools on military bases
-Overseeing maintenance, staffing, scheduling, and daily operations of pools and staff members
-Working remotely and responsible for weekly updates and inventories to the main office
-Leading staff in-services
-Maintaining pool mechanics and pool cleanliness on and off-season
-In charge of keepi

American Pool Georgia logoAG

Regional Supervisor

May 2018 - Apr 2020 (1 year 11 months)

Manage staff and recruiting attempts Seasonal subcontracting with residential pools on military bases Overseeing maintenance, staffing, scheduling, and daily operations of pools and staff members Working remotely and responsible for weekly updates and inventories to the main office Leading staff in-services Maintaining pool mechanics and pool cleanliness on and off-season In charge of keeping stoc

Lawton Family Ymca logoLY

Interim Aquatics Director

Mar 2019 - Oct 2019 (7 months)

-Responsible for staffing and in-service training
-Scheduling staff and programs utilizing aquatic facilities
-Writing and updating the aquatics department safety plan and emergency operating procedures for 2019
-Creating and overseeing multiple aquatic department programs and crossover swim programs with high schools and elementary schools

Cellular Sales logoCS

Field Sales Trainer

Apr 2017 - May 2018 (1 year 1 month)

-100% Commissions position - Monthly goals and expectations met each month
-Business and consumer wireless account management
-Extensively memorized wireless plans, product knowledge, technical troubleshooting, and changing sale prices
-Training and mentoring new company employees about the commission process, sales process, conversion process, and customer service procedures

Education

Degrees, certifications, and relevant coursework

EU

Everest University-Tampa

Associate of Science - AS, Legal Assistant/Paralegal

2012 - 2014

SC

South Puget Sound Community College

Associate of Arts and Sciences - AAS, Computer and Information Sciences

2009 - 2010

TC

The Evergreen State College

Social Studies

2008 - 2009

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