Lara Murdock
@laramurdock
Sales and service specialist who turns data into loyal customers through clear communication.
What I'm looking for
I bring a “sales-savvy and service-driven” approach, combining expert customer care with a passion for achieving goals. I help companies transform raw data into actionable insights, turning organizational challenges into opportunities for growth and building stronger teams through clear communication.
I’m also a hands-on “award-winning supervisor and mentor” with deep experience in risk management, HR, recruitment, and customer support. From revamping insurance policies and developing a facility-wide risk assessment executive summary to leading KPIs, NPS survey management, and staffing workflows, I consistently organize complex information, assess risk, and drive measurable results across high-performing operations.
Experience
Work history, roles, and key accomplishments
Responsible for sales appointment setting for our industrial floor services in the state of Arkansas, Louisiana, Oklahoma, Missouri, Kansas and Texas.
Email and SMS Marketing and Sales
Establish and monitor KPIs
Responsible for social media presence management.
Responsible for regularly analyzing sales data and response from clients and consumers.
Team Management: Supervises and coordinates the activities of customer service representatives, ensuring they provide excellent service and meet performance goals
Establish and monitor KPIs (e.g., deliverability, engagement, conversion, revenue impact).
Training and Development: Provides training and ongoing support to new and existing staff, helping them develop the skills to handle customer inqu
Recruitment for aquatic professionals and entry-level employees across 7 states (OK, LA, GA, SC, NC, PA, AR) Responsible for scheduling and payroll for 150+ employees Handling tasks and duties requested by the staffing director Fielding emergency phone calls and escalating as needed for all departments in the office Payroll Services for over 150 seasonal employees Exit interviews and rehire interv
-Recruitment for aquatic professionals and entry-level employees across 7 states (OK, LA, GA, SC, NC, PA, AR)
-Responsible for scheduling and payroll for 150+ employees
-Handling tasks and duties requested by the staffing director
-Fielding emergency phone calls and escalating as needed for all departments in the office
Managed sales activities as a part-time Sales Manager at Lowe's, including customer account and sales process responsibilities.
-Manage staff and recruiting attempts
-Seasonal subcontracting with residential pools on military bases
-Overseeing maintenance, staffing, scheduling, and daily operations of pools and staff members
-Working remotely and responsible for weekly updates and inventories to the main office
-Leading staff in-services
-Maintaining pool mechanics and pool cleanliness on and off-season
-In charge of keepi
Manage staff and recruiting attempts Seasonal subcontracting with residential pools on military bases Overseeing maintenance, staffing, scheduling, and daily operations of pools and staff members Working remotely and responsible for weekly updates and inventories to the main office Leading staff in-services Maintaining pool mechanics and pool cleanliness on and off-season In charge of keeping stoc
-Responsible for staffing and in-service training
-Scheduling staff and programs utilizing aquatic facilities
-Writing and updating the aquatics department safety plan and emergency operating procedures for 2019
-Creating and overseeing multiple aquatic department programs and crossover swim programs with high schools and elementary schools
-100% Commissions position - Monthly goals and expectations met each month
-Business and consumer wireless account management
-Extensively memorized wireless plans, product knowledge, technical troubleshooting, and changing sale prices
-Training and mentoring new company employees about the commission process, sales process, conversion process, and customer service procedures
Education
Degrees, certifications, and relevant coursework
Everest University-Tampa
Associate of Science - AS, Legal Assistant/Paralegal
2012 - 2014
South Puget Sound Community College
Associate of Arts and Sciences - AAS, Computer and Information Sciences
2009 - 2010
The Evergreen State College
Social Studies
2008 - 2009
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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