Michael Zagar

Served Whirlpool builder trade account customers across the Greenville-Spartanburg, Asheville, and Charlotte areas by building relationships, training on product and job-site readiness, and ensuring job-completion customer excellence. Led large group trainings, managed high-level escalations, and coordinated with third-party delivery/installation teams as a liaison.

Acted as a brand ambassador for Whirlpool brands and product lines, strengthening relationships with store personnel/management to improve rate of recommendation and brand loyalty. Drove sales growth through 1:1 training, product knowledge, group events, and executed POP promotions with regular plan-o-grams compliance audits.

Developed back-end systems and procedures to recapture business expenses and support multi-channel equipment sales growth. Managed weekly and quarterly equipment orders ($1M+), administered warranty claim submissions to maximize reimbursement, and oversaw $2.5M used equipment inventory including condition evaluations and reconditioning.

Managed department sales, merchandising, and inventory controls while promoting corporate marketing promotions to increase store-wide sales. Coordinated flooring and kitchen installations, trained and mentored a team of sales specialists generating revenues exceeding $2M, and managed renovation leads, credit options, and order follow-up.

Developed, trained, and managed a team providing administrative support to a 40+ lawyer firm while coordinating core office functions including copy/print, courier services, meetings, catering, and office maintenance. Managed schedule, client billing, expense tracking, and provided HR operations support (interviewing, orientation, training, and terminations).

Managed seasonal condominium hospitality operations including rental sales, HR, payroll, building maintenance, reservations, housekeeping, and property maintenance. Directed major renovations including sewer line replacement, pool/spa improvements, and balcony upgrades.

Developed, trained, and managed a team providing administrative support to a 40+ lawyer firm. Coordinated internal office services (copy/print, courier, client/group meetings, catering, maintenance), procured equipment and supplies, and supported HR operations including interviewing, orientation, training, and terminations.

Attended Central New Mexico Community College in Albuquerque, New Mexico.

Completed undergraduate studies in Business Administration at the University of New Mexico in Albuquerque, New Mexico.