Shy Ross-White

Conducted interviews and played a pivotal role in the hiring process, driving talent acquisition efforts and ensuring the selection of top-quality candidates. Spearheaded comprehensive onboarding for new hires across all offices, ensuring seamless transitions and productive integration into the team. Collaborated with the National Vendors hiring team to successfully onboard and train in-store sale

Consistently achieved top producer status within the inside sales teams, surpassing sales targets and showcasing exceptional sales prowess. Utilized CRM tools to track customer contacts, interactions, and sales opportunities. Collaborated with marketing teams to develop and execute marketing campaigns that increased lead generation by 13%.

Demonstrated exceptional appointment scheduling and telemarketing abilities, efficiently and effectively scheduling appointments for in-home water testing and sales. Implemented automated appointment reminders that reduced no-shows by 20%. Developed and maintained a client database to track customer preferences and appointment history.

Provided unparalleled customer service, addressing inquiries with professionalism and showcasing strong communication skills. Proactively contributed to increased sales by effectively promoting and selling wigs and hair products while efficiently managing inventory. Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets.

Managed payroll to ensure accurate and timely payment of salaries and benefits. Reconciled bank accounts and credit cards, demonstrating meticulous data entry and bookkeeping skills. Resolved complex payroll issues and provided guidance to employees regarding payroll policies and procedures.

Exhibited strong administrative skills in handling general office duties, including bookkeeping, data entry, and delivering excellent customer service. Efficiently managed information, filing, and adeptly handled phone call interactions. Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.

Developed and maintained a database to store and track customer information, showing exemplary data management, filing, and drafting office memos, consistently upholding high administrative standards. Provided valuable support for various administrative tasks, calendar management, and streamlined day-to-day operations. Created reports and documents as requested by the office manager.

Studied Business Administration at Delaware Tech Newark Community College. Developed skills in various business functions and administrative tasks.