Open to opportunities

Tiffany Housen

@tiffanyhousen

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Skilled professional in sales and customer service excellence.

Jamaica

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What I'm looking for

I seek a role that fosters growth, values teamwork, and prioritizes customer satisfaction.

I am a dedicated professional with extensive experience in sales, customer service, and business administration. My career has been marked by a commitment to excellence and a passion for helping clients achieve their goals. I have consistently demonstrated strong leadership qualities and the ability to motivate my colleagues, ensuring that we meet and exceed our targets.

Throughout my career, I have successfully managed customer relationships, led process improvement initiatives, and implemented quality assurance standards that have significantly enhanced client experiences. My roles have included Customer Service Representative, Quality Assurance Analyst, and Sales Consultant, where I have honed my skills in problem-solving, communication, and adaptability. I am eager to continue my professional journey in a dynamic environment that values innovation and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Partner Development/Sales Consultant

Sutherland Global Services

Feb 2023 - Jan 2024 (11 months)

Collaborated with clients to understand their needs and provided consulting services. Conducted research, analyzed data, and presented recommendations for business improvements.

Consulting Data Analysis Presentation Skills Research

Appointment Setter/Sales Representative

Sutherland Global Services

Jan 2022 - Jan 2023 (1 year)

Facilitated positive customer experiences by managing leads and converting them into appointments. Prioritized tasks to maximize revenue and effectively communicated product details to potential customers.

Sales Lead Management Customer Communications Time Management Appointment Setting

Onboarding Specialist

Sutherland Global Services

Feb 2021 - Oct 2021 (8 months)

Managed customer relationships during onboarding, created portals for access, and ensured customer expectations were met through effective communication and support.

Customer Onboarding Relationship Management Communication Problem Solving Team Collaboration

Quality Assurance Analyst

Conduent

Jul 2019 - Feb 2021 (1 year 7 months)

Led process improvement initiatives to enhance quality standards. Monitored calls, provided feedback to teams, and created procedures to ensure consistency and reduce errors.

Quality Assurance Process Improvement Communication Skills

Customer Service Representative

Conduent

Jun 2017 - Jan 2018 (7 months)

Managed customer inquiries and provided support by answering phone calls, updating account information, and troubleshooting minor technical issues. Maintained logs of interactions for quality improvement and referred complex issues to higher technical support.

Customer Service Technical Support Multitasking Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Heart/NSTA Trust

Certificate, Customer Service

2019 - 2020

Completed Level 3 Customer Service training, focusing on enhancing customer interaction skills and service delivery.

St Mary Technical High School

High School Diploma, General Education

2006 - 2011

Completed studies in various subjects including English Language, Mathematics, Agricultural Science, Integrated Science, Principle of Business, and Home Economics.