Open to opportunities

Laarni Marie Basina

@laarnimarie

Message

Dedicated virtual assistant with strong organizational and customer service skills.

Philippines

Message

What I'm looking for

I am seeking a role that values collaboration and offers opportunities for growth.

I am a dedicated virtual assistant with extensive experience in providing administrative support across various industries. My journey began in customer service roles, where I honed my skills in communication and problem-solving. Over the years, I have transitioned into virtual assistance, where I have successfully managed tasks for clients in the mortgage and website building sectors.

Throughout my career, I have developed a strong proficiency in time management, organizational skills, and attention to detail. I have worked with diverse teams and clients, ensuring that their needs are met efficiently. My experience with CRM systems like Salesforce and my ability to conduct thorough internet research have been instrumental in delivering high-quality support.

Experience

Work history, roles, and key accomplishments

Virtual Assistant | Cold Caller

Commercial Mortgage

Aug 2023 - Present (1 year 10 months)

Supported client operations as a Virtual Assistant and Cold Caller. Engaged in direct outreach to potential clients to generate leads and facilitate business development.

Cold Calling Virtual Assistant Lead Generation Client Communication Sales Support

Support Virtual Assistant

Website Building Platform

Nov 2022 - Present (2 years 7 months)

Provided comprehensive support as a Virtual Assistant for a website building platform. Assisted clients with inquiries and platform usage, ensuring smooth operations.

Virtual Assistant Customer Support Platform Support Client Communication

Virtual Assistant | ISA

Mortgage Lender

May 2022 - Present (3 years 1 month)

Served as a Virtual Assistant and Inside Sales Agent for a mortgage lender. Managed client communications and supported sales processes to achieve business objectives.

Virtual Assistant Inside Sales Client Communication Sales Support

Customer Service Representative

Quantrics - Virgin Mobile

Feb 2019 - Present (6 years 4 months)

Handled customer service inquiries and resolved issues for Virgin Mobile clients. Maintained high levels of customer satisfaction through effective communication and problem-solving.

Customer Service Telecommunications Problem Solving Customer Satisfaction Communication

Customer Support Specialist

Task Us - Nimble and Oscar

Apr 2018 - Present (7 years 2 months)

Provided support for Nimble and Oscar accounts, ensuring efficient service delivery. Managed customer interactions and resolved complex issues with professionalism.

Customer Support Account Management Communication Data Entry

Customer Service Representative

Acquire Asia - NIB

Oct 2017 - Present (7 years 8 months)

Assisted NIB clients with their needs, providing effective solutions and support. Maintained accurate records and ensured compliance with company policies.

Customer Service Data Management Compliance Communication

Customer Service Representative

TPG - Internode

Oct 2016 - Present (8 years 8 months)

Supported Internode customers with technical and service-related inquiries. Resolved issues efficiently to ensure customer satisfaction and retention.

Technical Support Customer Service Troubleshooting Communication Problem Solving

Technical Support Representative

Concentrix - Apple Care

Jun 2016 - Present (8 years 11 months)

Provided technical support and customer service for Apple Care clients. Diagnosed and resolved technical issues, ensuring a positive customer experience.

Technical Support Customer Service apple Troubleshooting Communication

Customer Service Representative

Sykes, Inc - Foxtel

Sep 2014 - Present (10 years 9 months)

Managed customer inquiries and provided support for Foxtel services. Ensured high levels of customer satisfaction through effective communication and issue resolution.

Customer Service Telecommunications Communication Data Entry

Customer Service Representative

Expert Global Solution - SiriusXM

May 2012 - Present (13 years 1 month)

Handled customer service and support for SiriusXM subscribers. Addressed inquiries and resolved issues to maintain customer satisfaction and loyalty.

Customer Service Communication CRM Systems

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines – Manila

Bachelor in Cooperatives, Financial Management & Accounting

Activities and societies: Member of Junior Cooperators Association (2008-2012), Koop.Works (2008-2012), and Junior Council Officer (2008-2010). Received Certificate of Recognition for being 2nd Placer in the Impromptu (Tagalog) Contest (2009) and 3rd Placer in the Impromptu (Tagalog) Contest (2008) in the CC-Academic Contest.

Completed a Bachelor's degree focusing on cooperative principles, financial management, and accounting practices. Gained comprehensive knowledge in managing cooperative finances and operations.

St. Rose of Lima Montessori School

High School Diploma, General Studies

Completed secondary education, building foundational knowledge across various subjects. Developed essential academic and personal skills for higher education.

Quiterio San Jose Elementary School

Elementary School Certificate, General Studies

Completed primary education, acquiring fundamental literacy and numeracy skills. Engaged in basic academic subjects and early childhood development activities.