Davon Ortiz

I’m a detail-oriented virtual assistant with experience in customer service, admin support, and CRM, focused on delivering efficient, reliable remote assistance. I manage client inquiries and support operations with accuracy, speed, and clear communication.

In my virtual administrative service work, I handled account updates, billing concerns, and technical issues while coordinating calendars and meetings. I also led email management and documentation, consistently using CRM and digital communication tools to exceed customer satisfaction and improve turnaround time metrics.

I’ve also built experience in high-volume customer support through inbound and outbound calls, providing clear resolutions and supporting sales efforts. Recently, as a sales trainee, I completed intensive training in lead generation, CRM usage, and sales communication—strengthening my client outreach and pipeline management skills.